Roles and Responsibilities :
- Manage customer accounts receivable, ensuring timely payment of invoices and resolving any discrepancies.
- Conduct regular follow-ups with customers to ensure prompt payment of outstanding balances.
- Maintain accurate records of all transactions, including invoicing, payments, and communication with customers.
- Identify potential issues and escalate them to senior management for resolution.
Job Requirements :
- 0-5 years of experience in collections or a related field (BPO/Call Centre).
- Solid knowledge of DRA (Debt Recovery Agent) processes and procedures.
- Excellent communication skills for effective interaction with customers over phone calls.
📌 Collection Executive (Delhi)
🏢 globiva
📍 Delhi