Role : CMBD

Experience : 5 to 8 years

Location : Chennai and Kolkatta ,Pune

Key words :ServiceNow ITOM Modules ,CMDB ,Service Mapping ,Monitoring Tool Integrations

Roles and Responsibilities

- Administer ServiceNow ITOM Modules

•Manage and support Event Management, Service Mapping, CMDB, Cloud Management, and Orchestration modules.
- CMDB Governance and Maintenance

•Ensure configuration item (CI) data accuracy, relationship integrity, and CMDB health compliance.
- Service Mapping Management

•Create, maintain, and validate business service maps and application dependency mappings.
- Event Management Administration
- Configure event rules, alert correlation, deduplication, and noise reduction mechanisms.
- Monitoring Tool Integrations
- Maintain integrations with enterprise monitoring solutions such as Datadog, Splunk, Dynatrace, AppDynamics, and SolarWinds.
- Platform Health and Performance Monitoring




- Perform regular health checks, monitor system performance, and resolve ITOM-related platform issues.
- User Access and Security Administration

•Manage users, groups, roles, ACLs, and ensure compliance with enterprise security standards.
- Upgrade, Patch, and Release Support
- Plan, test, and support ServiceNow upgrades, patch deployments, and setting migrations.
- Reporting and Dashboard Management
- Develop operational dashboards and reports for CMDB health, service availability, event volumes, and KPI tracking.
- Documentation, Knowledge Transfer, and Continuous Improvement

•Maintain SOPs, runbooks, knowledge articles, and identify automation opportunities to improve operational efficiency.

📌 CMBD (Maharashtra)
🏢 Tata Consultancy Services
📍 Maharashtra