Job Role: Cluster Trainer - Retail

Job Summary:

We are looking for a dynamic Cluster Trainer to drive training and capability development across retail stores. The role focuses on enhancing sales performance, customer experience and operational excellence through structured training and on-ground coaching.

Job Location: Chennai, Madurai, Vellore, Bangalore, Mangalore, Hyderabad

: Responsibilities and Duties

Training Delivery

- Conduct induction and onboarding programs for recent hires.
- Deliver structured classroom and on-the-job training across multiple stores.
- Facilitate training on Customer Service Excellence, Sales Techniques & Conversion Skills, Product Knowledge, Grooming & Professional Etiquette, Billing Processes & SOP Compliance, and Store Operations.

Capability Development

- Enhance frontline sales and customer engagement skills.
- Coach store staff on selling behaviour and customer interaction.
- Support Store Managers in team capability building.
- Conduct periodic refresher and upskilling programs.

Training Needs Identification

- Assess skill gaps through store visits and performance observation.
- Collaborate with Regional and Store Managers to identify development needs.
- Recommend targeted training interventions aligned with business goals.





Performance Coaching

- Provide on-floor, real-time coaching to retail employees.
- Observe customer interactions and give constructive feedback.
- Support underperforming stores with focused training initiatives.

Training Operations & Execution

- Plan and manage training calendars across the cluster.
- Maintain attendance records and training documentation.
- Track training effectiveness and employee progress.
- Ensure adherence to training compliance standards.
- Prepare and submit training reports and dashboards.

Field Engagement

- Travel extensively across assigned stores for training delivery and coaching.
- Be flexible to work on weekends based on business needs.

Required Experience, Skills, and Qualifications:

- 2 to 3 years of experience in Retail Training / L&D; / Sales Training, preferably from Apparel / Textile / Fashion / Retail.
- MBA or any relevant degree.
- Willing to travel extensively across assigned locations.

Employee Benefits: PF || Bonus || Gratuity || Leave Salary || Group Mediclaim Insurance (Self) || Group Personal Accident Coverage || Uniform

Email your resume to: [email protected]

📌 Cluster Trainer - Retail (Bengaluru)
🏢 Ramraj Cotton
📍 Bengaluru