Recruitment Mantra HR Consultancy & Recruitment Agency Hiring Client Servicing Executive / Customer Service Executive for Aglo Bond Private Limited

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nAbout the Company

nAglo Bond Private Limited is a Kolkata-based B2B wholesale FMCG distribution company backed by the Adhunik Group, operating across West Bengal and Jharkhand.

nGuided by “Ancestors’ Wisdom · Pure Living,” Aglo offers organic staples, premium dry fruits, and everyday essentials through its Aglo Organic and Aplus product ranges.

nRole Overview

nAglo is seeking a confident and customer-focused Client Servicing Executive / Customer Service Executive to manage client communication, resolve customer queries, coordinate orders, and maintain strong relationships with distributors, retailers, institutional buyers, and business partners.

nKey Responsibilities

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- Serve as the primary contact for customers, distributors, retailers, and business partners.
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- Handle customer enquiries, complaints, service requests, and product-related queries professionally.
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- Coordinate with sales, accounts, warehouse, logistics, and operations teams.
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- Monitor orders from confirmation through dispatch and delivery.
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- Update clients regarding order status, stock availability, delivery schedules, and delays.
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- Follow up on pending orders, payments, returns, replacements, and delivery confirmations.
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- Draft skilled emails, quotations, proposals, and follow-up correspondence.
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- Maintain customer databases, complaint records, communication logs,



and follow-up trackers.
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- Collect customer feedback and share relevant information with management.
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- Participate in client meetings, exhibitions, trade fairs, and business events when required.
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- Maintain Aglo’s professional, trustworthy, and customer-focused brand image.
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nEligibility and Qualifications

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- Bachelor’s degree in Business Administration, Marketing, Commerce, Mass Communication, or a related discipline.
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- Two to five years of experience in client servicing, customer service, sales coordination, or customer relationship management.
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- Experience in FMCG, retail, wholesale distribution, or B2B trade will be preferred.
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- Excellent verbal and written communication skills in English.
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- Working knowledge of Hindi and/or Bengali.
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- Strong customer-handling, interpersonal, problem-solving, and follow-up skills.
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- Proficiency in MS Office, including Word, Excel, PowerPoint, and Outlook.
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- Familiarity with CRM or order-management software will be an advantage.
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- Willingness to travel for client meetings, exhibitions, and trade events whenever required.
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nPreferred Attributes

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- Customer-focused and professional approach.
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- Strong organisational and coordination abilities.
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- Ability to handle complaints and difficult conversations calmly.
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- Confident communication and relationship-management skills.
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- Proactive, dependable, and capable of working with minimal supervision.
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📌 Client Servicing Executive (Kolkata)
🏢 Recruitment Mantra HR Consultancy u0026 Recruitment Agency
📍 Kolkata