We are looking for a Client Servicing & Account Manager – Social Media to manage client accounts and oversee the day-to-day execution of their social media and activities. You will be responsible for understanding client requirements, coordinating closely with the creative and social media teams, and ensuring all deliverables are completed on time and to a high standard.

n

nThe ideal candidate should have excellent communication and project management skills, with the ability to manage multiple clients and deliverables simultaneously. The Account Manager will also maintain detailed project records, develop structured reporting formats, and provide regular updates to clients and management.

n

nKey Responsibilities

n

n1. Client Servicing

nAct as the primary point of contact for assigned clients, building robust and lasting relationships.

nUnderstand client objectives, social media requirements, and feedback, and communicate them effectively to the internal team.

nManage day-to-day client communication, including feedback, approvals, follow-ups, and queries.

nProactively communicate timelines, delays, requirements, and project updates to clients.

n

n2. Social Media Management

nCoordinate the development and execution of monthly content calendars across platforms such as Instagram, Facebook, and LinkedIn.

nStay updated on social media trends, formats, cultural moments, and relevant content opportunities to identify proactive ideas for clients.

nBreak down client requirements and content plans into actionable tasks and delegate them to the appropriate team members.

nMonitor project progress to ensure deliverables meet agreed timelines and quality standards.

nIdentify and address issues or bottlenecks promptly to prevent delays and ensure smooth execution.

n

n3. Creative Briefing & Execution

nCoordinate the complete process from brief → creation → internal review → client approval → final delivery.





nConsolidate client feedback and communicate revisions clearly to the creative team.

nEnsure deliverables are accurate, on-brand, and delivered within timelines.

n

n4. Content Calendar & Campaign Coordination

nMaintain monthly social media content calendars.

nTrack upcoming posts, campaigns, launches, festivals, important dates, and client requirements.

nFollow up with internal teams to ensure there are no gaps in the content pipeline.

n

n5. Social Media Reporting

nPrepare monthly social media performance reports for assigned clients.

nPresent key observations and actionable insights to clients.

n

n6. Performance Tracking

nAnalyze and track key performance metrics for client projects.

nProactively suggest improvements to processes or strategies based on project outcomes and feedback

n

nKey Performance Indicators (KPIs)

nClient Satisfaction: Positive feedback and retention rate of assigned clients.

nTimeliness: Percentage of projects delivered on or before deadlines.

nAccuracy: Minimal revisions or errors in deliverables due to miscommunication or unclear requirements.

nReporting Quality: Completeness, accuracy, and timeliness of client reports.

nTeam Collaboration: Smooth delegation and coordination across internal teams.

n

nQualifications & Skills

nBachelor’s degree in Business Administration, Marketing, or a related field.

n1-3 years of experience in account management, project management, or a related role.

nExcellent communication and interpersonal skills.

nStrong organizational and multitasking abilities, with a keen eye for detail.

nProficiency in project management tools (e.g., Asana, ClickUp etc) and reporting software (e.g., Excel, Google Sheets).

n

nWhat We Offer

nCompetitive salary and performance incentives.

nOpportunities for career growth in a dynamic and creative environment.

nSupportive team culture focused on collaboration and innovation.

nTraining and professional development opportunities.

n

nRequirements

n• 2+ years of work experience with Client Coordination

📌 Client Servicing and Account Manager (India)
🏢 The T Space
📍 India