N
- Efficiently process andadjudicate India-specific and global benefits claims, ensuring accuracy and compliance with policies.
N
- Validate claims documentation, including gym reimbursement claims, vaccination claims, wellbeing benefits claims, school reimbursement claims, Salary advance claims etc. for global regions
N
- Identify discrepancies in claims and ensure timely resolutions in line with company guidelines
N
- Experience in similar claim processing is a must
N
- Knowledge and working experience of Darwin and Workday is a plus
N
- Knowledge of ticket management tools like SNOW is a Plus.
N
- Stakeholder Engagement:
N
- Collaborate with globalstakeholders to align claims processing practices with global standards.
N
- Communicate effectivelywith internal teams, external vendors, and claimants to ensure smooth claim management.
N
- SLA &
• KPI Management:
N
- Demonstrate a robust understanding of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
N
- Consistently meet or exceed SLA requirements for claims processing while maintaining high-quality standards.
N
- Policy Adherence &
• Process Improvement:
N
- Ensure adherence to company policies, local regulations, and international best practices in claims management.
N
- Proactively identify and recommend process improvements to enhance efficiency and accuracy.
N
nQualification &
• Skillset:
N
n
- Graduate and specialization in Human resources
N
- 5–6 years of experiencein India / Global claims processing and adjudication.
N
- Strong understanding ofvarious types of claims, advances, reimbursements and perks eligible for claims
N
- Expertise in verifying and validating claim-related documents.
N
- Exceptional command of English, with the ability to communicate fluently and professionally.
N
- Attention to detail
N
- Proven experience collaborating with global stakeholders across regions.
N
- Deep understanding of SLAs and KPIs and a track record of achieving or exceeding them.
N
nKey Skills:
N
n
- Proficiency in Italian Language (written and verbal)
N
- Claims Processing experience including gym reimbursement claims, vaccination claims, wellbeing benefits claims, school reimbursement claims, Salary advance claims etc. for global regions
N
- Knowledge of Darwin andWorkday tool – is an advantage
N
- Documentation Validation
N
- Global Stakeholder Management
N
- Process Improvement andCompliance
N
- SLA & KPI Adherence
N
- Excellent Communicationand Analytical Skills
N
nWorking Conditions:
N
n
- Work Shift will be dependent on geography/region coverage requirements across a 24-hour * 7 service delivery
N
- Work from Office (No work from home)
N
- Agile to extended work hours when needed to meet deadlines without prompting.
N