Center Manager – Telesales

Base Location: Dehradun

Experience: 3+ Years

Department: Sales

Reportsto: Sr. Manager - Telesales

Employment Type: Full-time

Key Responsibilities:

Team & Floor Management

 Manage and lead a team of 40 telecallers, including team leaders.

 Conduct daily huddles,set targets, and ensure achievement of sales goals.

 Monitor call quality,sales scripts, and customer interactions.

 Maintain high levels of motivation, discipline, and energy on the floor.

Sales Execution & Target Achievement

 Drive telesales performance to achieve monthly and quarterly sales targets.

 Work closely with telecallers to improve pitch delivery, objection handling, and closingtechniques.

 Ensure adherence to sales processes and compliance standards.

Performance Monitoring & Reporting:

 Track and analyze daily/weekly/monthly KPIs such as call volume, conversion rate, andrevenue per telecaller.

 Prepare and share performance reports with the Senior Manager.

 Identify low performers and provide targeted coaching and improvement plans.

Training & Development

 Conduct regular training sessions for telecallers on sales techniques, product knowledge,and customer handling.

 Provide continuous feedback and one-on-one coaching.On-Ground Involvement





 Actively participate in floor activities by monitoring live calls and assisting team members.

 Be a role model by demonstrating robust selling skills and closing deals when required.

Customer-Centric Approach

 Ensure telecallers follow a consultative sales approach, building trust with customers.

 Address escalations promptly and ensure positive customer experiences.

Key Requirements:

 Experience: Minimum 3+ years in telesales, with at least 1 year in a teamleadership/managerial role.

 Proven ability to manage teams of 30–50 telecallers in a telesales environment.

 Strong people management, coaching, and motivational skills.

 Hands-on and willing to work directly on the floor with the team.

 Good analytical skills; ability to track performance metrics and improve efficiency.

 Proficiency in CRM tools and telesales processes.

 Preferred Industry Experience: Insurance or Fintech. (EdTech experience not preferred.)

Performance Metrics(KRA/KPI):

 Achievement of monthly sales targets for the centre.

 Lead-to-conversion ratio.

 Average revenue per telecaller.

 Call quality and compliance scores.

 Telecaller productivity and attrition rate.

 Training effectiveness and performance improvements.

📌 Center Manager- Dehradun
🏢 IndiaMART InterMESH
📍 Dehradun