About QI Spine

QI Spine is a pioneering healthcare organization focused on the accurate diagnosis and non-surgical treatment of back and neck pain. With a growing network of clinics across India, QI Spine combines clinical expertise, technology and a patient-first approach to deliver high-quality spine care.

Role Overview

We are looking for a Centre Manager-Delhi who will take end-to-end ownership of the center's business performance, revenue, patient experience, team productivity and day-to-day operations .

The Centre Manager will act as the key link between the clinical, patient counselling, operations and support teams, ensuring that the centre delivers a seamless patient journey while consistently achieving its business objectives.

Key Responsibilities

1. Business & Revenue Ownership

- Own monthly and annual centre revenue and business targets .
- Drive patient acquisition, conversion, treatment initiation, renewals and collections.
- Monitor centre performance against key business metrics and identify gaps.
- Improve revenue per patient and overall centre profitability.
- Prepare and execute monthly action plans to achieve business targets.

1. Patient Acquisition & Conversion

- Drive patient acquisition through referrals, local marketing, health camps, corporate tie-ups and community outreach .
- Work closely with the Patient Counselling team to improve enquiry-to-consultation and consultation-to-treatment conversion.
- Analyse patient funnel data and identify drop-offs.
- Ensure effective follow-up of leads and prospective patients.
- Build strong relationships with referral partners and local stakeholders.

1. Patient Experience

- Ensure an exceptional patient experience across the entire patient journey.
- Monitor patient feedback, complaints and service recovery.
- Ensure timely resolution of patient concerns.
- Maintain high standards of professionalism, communication and service quality.
- Drive patient retention, referrals and positive word-of-mouth.

1.



Centre Operations

- Take complete ownership of daily centre operations and ensure smooth functioning.
- Ensure adherence to SOPs, clinical protocols, safety standards and company policies.
- Ensure optimum utilisation of doctors, spine specialists, patient counsellors and other centre resources.
- Monitor attendance, punctuality, staffing and manpower requirements.
- Coordinate with HR, Finance, Marketing, IT and other support functions for centre requirements.
- Ensure clinic infrastructure, housekeeping, equipment and facilities are maintained to required standards.

1. Team Leadership

- Lead and motivate the centre team to achieve business and service goals.
- Set clear expectations and monitor individual/team performance.
- Conduct regular team huddles and performance reviews.
- Coach team members on patient handling, communication, conversion and service excellence.
- Identify capability gaps and coordinate with L&D;/HR for training interventions.
- Build a culture of ownership, accountability and patient-centricity.

1. Clinical & Cross-functional Coordination

- Partner closely with Spine Specialists/Doctors to ensure smooth patient flow and excellent patient experience.
- Ensure alignment between clinical recommendations and patient counselling.
- Escalate operational or patient issues appropriately without compromising clinical protocols.
- Work closely with the central leadership team on centre-level initiatives and improvement projects.

1. MIS & Performance Management

Track and report key centre KPIs including:
- Revenue vs. Target




- New Patient Footfall
- Consultation Conversion
- Treatment Conversion
- Patient Retention / Renewal
- Average Revenue Per Patient
- Collections
- Referral Contribution
- Lead-to-Appointment Conversion
- Patient Satisfaction / NPS
- Team Productivity
- Attrition and Attendance

Candidate Profile We are looking for someone who has:
- 3-6 years of experience in clinic, hospital, healthcare, wellness or service operations .
- Experience managing a team and owning business/revenue targets.
- Strong understanding of sales conversion and customer/patient experience.
- Strong operational and problem-solving ability.
- Excellent communication and interpersonal skills.
- Ability to work with doctors, therapists, counsellors and support teams.
- Strong analytical skills with proficiency in Excel/Google Sheets and MIS reporting .
- High ownership, accountability and execution orientation.
- Ability to work in a fast-paced, target-driven healthcare environment.

Preferred Qualifications
- Graduate in any discipline; MBA/PGDM preferred .
- Prior experience in healthcare, hospitals, clinics, diagnostics, wellness or other customer-facing service businesses will be preferred.
- Experience handling P&L; / centre-level revenue ownership will be an advantage.

Key Competencies Business Acumen | People Leadership | Revenue Orientation | Patient Centricity | Operational Excellence | Stakeholder Management | Problem Solving | Data Orientation | Communication | Accountability

What Success Looks Like The successful Centre Manager will be able to run the center like a business owner — ensuring revenue growth, high patient conversion and retention, operational discipline, robust team performance and an exceptional patient experience.

If you are a high-energy professional who enjoys building teams, driving numbers and creating meaningful patient experiences, we would love to hear from you.

📌 Center Manager (Delhi)
🏢 QI Spine
📍 Delhi