Process: Customer Service - Retail Credit Cards

Company: Kotak Mahindra Bank

Employment Type: Full time | Direct Payroll

Role: Customer Service Executive Retail Credit Cards

Eligibility Criteria

- Qualification: Graduation Mandatory Any Stream
- Experience: Minimum 1 Year in Banking / BFSI / Credit Card Operations / Customer Service
- Age: 20–30 Years
- Gender: Male / Female
- Communication: Excellent Verbal & Written English
- Salary: Up to 4.50 LPA, based on interview performance

Key Responsibilities

- Handle customer queries related to retail credit cards and banking services.
- Assist with activation, billing, statements, payments, disputes, card replacement, rewards and credit limit requests.
- Process service requests accurately within defined timelines.
- Resolve customer concerns and escalate complex issues when required.




- Maintain accurate customer interaction and service records.
- Follow bank policies, compliance requirements and operational procedures.
- Ensure excellent customer satisfaction and service quality.

Working Schedule

- Shift: Rotational Day Shift between 7:00 AM - 8:00 PM
- Shift Duration: 9 Hours including breaks
- Weekly Off: 8 Rotational Week-Offs per Month
- Candidates must be flexible to work on weekends and public holidays as per business requirements.

Take the Next Step Apply Now ! Submit Your Application! Interested candidates can share their CVs on WhatsApp on the number below

HR Dipti - (phone hidden)

📌 CCU RL (Customer Service - Retail Credit Card) / Kotak Bank (On Roll)
🏢 Credicus Business Services
📍 Dombivli