Senior Manager - Client Servicing & Campaign Delivery

Company: Career Launcher Media (CL Educate Ltd, NSE: CLEDUCATE)

Location: Mohan Estate, New Delhi

About Career Launcher Media

Career Launcher Media is the institutional business arm of CL Educate Ltd (NSE: CLEDUCATE), offering digital marketing & print solutions, events, and student outreach services to higher education institutions and universities across India.

About the Role

Career Launcher Media is looking for a seasoned and strategic Senior Manager Client Servicing & Campaign Delivery to own end-to-end client relationships and campaign delivery for a portfolio of key institutional accounts. This is requires strong stakeholder management, sound commercial judgment, and the ability to lead a team while driving campaign performance across Marketing channels WhatsApp, Email, SMS, and other channels. The ideal candidate combines hands-on delivery expertise with the maturity to manage senior client and internal stakeholders, mentor a team, and take ownership of account growth.

Prior experience in the Higher Education (EdTech) sector will be a strong advantage.

Key Responsibilities

- Own client relationships end-to-end for a portfolio of key accounts, acting as the senior point of contact and trusted advisor for institutional clients.
- Lead the design and execution of integrated campaign strategies aligned with client business goals, targets, and approved proposals.
- Take accountability for campaign delivery across scope, timelines, budgets, and objectives, ensuring consistently high-quality execution.




- Manage and optimize campaign budgets across channels, ensuring efficient allocation and maximum ROI for clients.
- Lead, mentor, and manage a team of client servicing and campaign delivery executives, ensuring quality output and professional growth.
- Collaborate closely with internal teams (Tech, Creative, Content, Operations) and external stakeholders to ensure seamless, on-time campaign execution.
- Oversee content development and coordination for landing pages and promotional campaigns across SMS, Email, WhatsApp, and other channels.
- Monitor and analyze campaign performance, using data and analytics to proactively identify risks, opportunities, and areas for improvement.
- Own escalation management, ensuring client queries and issues are resolved promptly while maintaining strong, long-term relationships.
- Present campaign performance reports, strategic recommendations, and business reviews to senior management and client stakeholders.
- Lead post-campaign analysis, benchmarking actual results against objectives, and documenting key learnings and recommendations for future campaigns.
- Identify opportunities for account growth, upselling, and cross-selling additional campaigns,



channels, or services.
- Maintain robust campaign documentation, timelines, budgets, performance reports, and account records.

Required Skills

- Strong analytical and reporting skills, with advanced proficiency in Microsoft Excel and campaign analytics tools.
- Proven, hands-on experience in WhatsApp/Email/SMS/RCS Marketing and other digital marketing channels.
- Solid client servicing, account management, and stakeholder management skills, with the ability to engage confidently with senior client leadership.
- Demonstrated experience managing and mentoring a team, with strong people-management and delegation skills.
- Ability to manage multiple client accounts and campaigns simultaneously, prioritizing effectively under pressure.
- Excellent verbal, written, and presentation skills, with the ability to communicate performance and strategy clearly to senior audiences.
- Sound commercial acumen with experience managing budgets and driving account profitability and growth.

Preferred Qualifications

- Master's or Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
- 5+ years of experience in campaign delivery, client servicing, account management, or digital marketing, including prior experience managing a team.
- Experience in the Higher Education/EdTech industry will be a strong advantage.
- Strong understanding of digital marketing channels, customer engagement strategies, and campaign performance metrics.

📌 Campaign Client Manager_ Digital Marketing (Delhi)
🏢 CL Educate
📍 Delhi