? WE’RE HIRING | TELECALLER – ADMISSIONS

Institution: Himalayan Group of Professional Institutions (HGPI)

Location: Kala Amb, District Sirmaur, Himachal Pradesh

Workplace: Institution’s on-campus call centre

Employment Type: Full-time | On-campus

ABOUT THE ROLE

HGPI is seeking enthusiastic and confident Admissions Telecallers to join the call centre established within the institution.

The role involves connecting with prospective students and parents over the phone, explaining academic programmes, answering admission enquiries, and following up to convert enquiries into confirmed admissions.

If you have good communication skills, enjoy interacting with people, and can maintain consistent follow-up, we encourage you to apply.

KEY RESPONSIBILITIES

- Make outbound calls to prospective students and parents using the enquiry database provided by the institution.
- Handle incoming admission calls and provide accurate information about courses, eligibility, fees, scholarships, campus facilities, and admission procedures.
- Understand students’ educational interests and guide them towards suitable programmes.
- Schedule campus visits and counselling sessions with the admissions team.
- Maintain regular follow-up with interested students, from initial enquiry through application and admission completion.
- Address routine queries and refer academic or complex questions to the appropriate department.
- Update call outcomes, student details, follow-up dates, and admission status accurately in the institution’s CRM/ERP system.
- Work towards assigned calling, follow-up, campus visit, and admission conversion targets.
- Coordinate with admissions counsellors and field marketing staff to ensure timely support for prospective students.
- Submit daily reports on calls made, calls connected,



interested students, scheduled visits, and admissions converted.
- Maintain professional telephone etiquette and confidentiality of student information.

QUALIFICATIONS & EXPERIENCE

- Minimum qualification: 10+2; graduates preferred.
- Freshers with strong communication skills are welcome to apply.
- Previous experience in telecalling, admissions counselling, customer support, telesales, or a call centre will be an advantage.
- Valuable verbal communication skills in Hindi; proficiency in English or regional languages will be an added advantage.
- Basic computer knowledge and the ability to enter and update records accurately.
- Familiarity with CRM/ERP systems is desirable.

SKILLS WE ARE LOOKING FOR

- A clear, confident, and polite telephone manner.
- Good listening, counselling, and persuasion skills.
- Consistent follow-up and a focus on admission conversions.
- Patience while handling questions and objections from students and parents.
- Strong organisational skills and the ability to manage multiple enquiries.
- A positive attitude and the ability to work collaboratively towards team targets.

WORK ARRANGEMENT

This position is based at HGPI’s call centre within the campus at Kala Amb. Candidates must be available to attend the institution regularly and work from the designated call centre.

HOW TO APPLY

Send your updated CV to [email protected] with the subject line:

“Application – Admissions Telecaller”

Please mention your current location, qualification, relevant experience, and availability to join.

? Contact: +91 (phone hidden)

Shortlisted candidates will be contacted for the next stage of recruitment.

#Hiring #Telecaller #Admissions #CallCentreJobs #AdmissionsCounselling #EducationJobs #KalaAmb #HimachalPradeshJobs #HGPI #CareerOpportunity

📌 Caller (Katauhar Kalan)
🏢 Himalayan Group Of Professional Institutions
📍 Katauhar Kalan