Roles &

Responsibilities:

- Support and enhance D365 F&O; Retail/Commerce modules — POS, inventory, omnichannel, merchandising, and store operations.
- Configure and support POS/MPOS solutions across store formats, including hardware station profiles, peripherals, offline/online modes, cash management (cash declaration, safe drops, till reconciliation), and POS UI/receipt/tender type configuration and troubleshooting.
- Structure and maintain product assortments and catalogs — building category/navigation hierarchies, enriching attributes, and managing multi-channel product publishing (in-store, e-commerce, call center, mobile).
- Configure retail pricing engines, advanced discounts, mix-and-match/threshold offers, loyalty programs, price groups, and customer-facing promotions in line with business requirements.
- Set up and manage retail channels — store hierarchies, channel profiles, functionality profiles, and commerce parameters — enabling seamless integration across online, in-store, mobile, and call center channels.
- Manage omnichannel processes such as click-and-collect, ship-from-store, in-store pickup, and cross-channel returns/exchanges — overseeing the full order lifecycle from capture through fulfillment, shipping, returns, and refunds.
- Ensure a consistent omnichannel customer experience by aligning data and customer insights across channels.
- Configure and troubleshoot retail statement posting, store/channel journals, and retail-specific reconciliation between POS transactions and back-office finance.
- Manage and optimize inventory operations across multiple retail and fulfillment locations, including stock counts, replenishment, transfer orders, and inventory visibility/accuracy.
- Work with Distributed Order Management (DOM) to optimize fulfillment across channels.
- Integrate with third-party systems including CRMs, e-commerce platforms, loyalty systems, payment gateways, and 3PL/warehouse systems, ensuring seamless data exchange.
- Customize e-commerce solutions and Commerce SDK components.
- Monitor and secure payment transactions to ensure compliance with industry standards (e.g., PCI).
- Perform retail analytics and reporting using Power BI or similar tools.




- Utilize Application Insights and Kusto queries for log analysis and troubleshooting.
- Translate retail pain points (stock-outs, checkout friction, pricing inconsistencies, loyalty gaps) into efficient functional designs that improve inventory accuracy and customer experience.
- Author detailed Functional Design Documents (FDDs) for custom retail reports, POS extensions, receipt/journal customizations, and channel interfaces, collaborating closely with technical teams on delivery. Lead and support retail-focused User Acceptance Testing (UAT) cycles — store pilot testing, POS regression testing, defect triage — ahead of go-live.
- Provide L1/L2 production support for retail/commerce issues, including POS transaction errors, channel sync/CDX (Commerce Data Exchange) issues, and store-to-HQ data flow monitoring.
- Execute TLOG (transaction log) integration and BOM aggregation initiatives to improve store-to-HQ data flow and streamline retail operational reporting.
- Support multi-country, multi-store retail POS rollouts, ensuring consistent configuration and deployment governance across large store networks.
- Design and validate POS extensions and custom billing functionality (e.g., IMEI tracking for serialized goods, retail billing rules) in collaboration with development teams.
- Lead requirement-gathering workshops and client demos, translating business needs into Scope Design Documents and Functional Design Documents (FDDs) for retail solution build-out.
- Configure SCM parameters, procurement hierarchies, and vendor master setups across multiple legal entities to support retail merchandise procurement.
- Manage sales and purchase trade agreements to ensure automated, contract-compliant pricing across high-volume vendor catalogs feeding retail channels.
- Collaborate with cross-functional teams (development, DBAs, merchandising, store operations,



and business users) to ensure timely incident and enhancement resolution.

Technical Competency:

- 3+ years of hands-on ERP experience (Dynamics 365 F&O;), including at least 2–3 years focused specifically on D365 F&O; Retail/Commerce implementation and/or support.
- In-depth, hands-on knowledge of the D365 Commerce/Retail module — POS/MPOS, store and channel setup, product information management (PIM), pricing and promotions engine, loyalty and gift card programs, and omnichannel order fulfillment.
- Hands-on experience with retail-specific configuration: hardware station profiles, cash management, retail statement posting, and store/channel journals.
- Practical understanding of retail business processes — merchandising lifecycle, assortment planning, seasonal/promotional campaigns, store operations, and customer experience drivers.
- Working knowledge of D365 F&O; Supply Chain Management (SCM) — procurement, vendor management, and trade agreements — as it supports retail merchandising.
- Experience authoring Functional Design Documents (FDDs) and working with technical teams on custom reports, POS extensions, and channel interfaces.
- Proficiency in MS Office (Excel, PowerPoint, Word) for documentation and reporting.
- Strong incident management skills, with experience handling production support tickets (L1/L2) for retail/commerce issues.
- Experience in customer-facing support or services roles, with a customer-first mindset.
- Strong problem-solving, logical reasoning, and troubleshooting capabilities.
- Excellent written, verbal, and interpersonal communication skills; able to work directly with store operations, merchandising, and technical teams.
- Proven ability to work in collaborative, rapid-paced environments.
- Commitment to continuous learning and adaptability.
- Experience across the full retail project lifecycle — requirements gathering, configuration, UAT, and go-live/store rollout support.
- Exposure to POS transaction/data flow concepts (e.g., TLOG integration) and store-to-HQ reconciliation reporting.
- Willingness to work occasional shifts outside local business hours or weekends based on project needs.

📌 Business Analyst - Retail Consultant (Ahmedabad)
🏢 DynaTech Systems
📍 Ahmedabad