Business Analyst / Senior Business Analyst Dark Store Operations

Location

Bengaluru

About Shadowfax

Shadowfax is India’s leading logistics and supply chain platform, enabling hyperlocal, quick commerce, e-commerce, and on-demand delivery solutions across the country. As part of our rapidly growing Dark Store Management business, we partner with leading quick commerce, grocery, and retail brands to operate and manage their dark stores end-to-end, including inventory handling, store operations, manpower management, and last-mile fulfillment.

We are looking for a highly analytical and business-oriented professional to drive profitability, operational efficiency, and scalable growth across our dark store network.

Role Overview The Business Analyst / Senior Business Analyst will be responsible for driving the financial and operational performance of Shadowfax’s Dark Store Management business. The role sits at the intersection of Operations, Finance, and Business Strategy and requires strong analytical skills to identify cost leakages, improve manpower productivity, optimize revenue realization, and enhance overall P&L; performance.

The ideal candidate should be comfortable working with large datasets, creating business insights, influencing stakeholders, and driving execution with operations teams on the ground.

Key Responsibilities

P&L; Management & Profitability

Own and track key P&L; metrics across dark store operations.

Identify and quantify cost leakages across manpower, productivity, shrinkage, process inefficiencies, and operational losses.

Develop and implement profitability improvement initiatives.

Conduct variance analysis against budgets and targets and recommend corrective actions.

- Create financial models to evaluate business opportunities, pricing changes, and operational interventions.

Revenue Optimization

Analyze revenue drivers across clients, cities, and store formats.

Identify opportunities to improve revenue realization and contribution margins.





Support commercial teams with pricing analysis and profitability assessments.

Build business cases for new service offerings, client contracts, and operational models.

Productivity & Workforce Analytics

Monitor manpower utilization, productivity, and efficiency metrics across dark stores.

Establish benchmarks for picker productivity, packer productivity, supervisor span, and store throughput.

Partner with operations teams to design and track productivity improvement programs.

Analyze staffing models and recommend optimal manpower deployment strategies.

Business Performance & Analytics

Build dashboards and reporting frameworks for business, operational, and financial KPIs.

Track store-level performance and identify opportunities for improvement.

Conduct root-cause analysis on performance deviations and recommend actionable interventions.

Generate periodic business reviews for leadership highlighting key trends, risks, and opportunities.

Process Excellence & Cost Control

Drive data-backed initiatives to improve operational efficiency.

Work closely with Operations, Finance, Product, and Client Success teams to implement process improvements.

Monitor adherence to operational SOPs and identify process gaps impacting profitability.

Support automation and digitization initiatives to improve reporting and operational visibility.

Strategic Projects

Lead high-impact projects focused on business expansion, network optimization, and profitability enhancement.

Evaluate current dark store opportunities, city launches, and client onboarding through financial and operational analysis.

- Support leadership in annual planning, budgeting,



and forecasting exercises.

Key Metrics

Store-level and business-level EBITDA

Contribution Margin

Revenue per Store

Revenue per Manhour

Cost per Order

Cost per Unit Processed

Manpower Productivity

Shrinkage and Leakage Metrics

SLA Adherence

Store Throughput and Capacity Utilization

Qualifications

Business Analyst

2–4 years of experience in Business Analytics, Strategy, Operations Excellence, Consulting, Supply Chain Analytics, or Finance.

Bachelor’s degree in Engineering, Economics, Mathematics, Statistics, Business, or a related discipline.

2. Senior Business Analyst

4–7 years of experience in Business Analytics, Strategy, Operations, Supply Chain, Consulting, or P&L-focused; roles.

Experience managing large-scale operational businesses is preferred.

Preferred Experience

Experience in Quick Commerce, E-commerce, Retail, Warehousing, Logistics, Supply Chain, or Dark Store operations.

Exposure to operational P&L; management and productivity improvement programs.

- Experience working with large datasets and operational decision-making.

Skills Required

Strong analytical and problem-solving capabilities.

Advanced SQL proficiency.

Strong Excel and financial modeling skills.

Experience with BI tools such as Tableau, Power BI, Looker, or Metabase.

Ability to derive actionable insights from data and drive execution.

Strong stakeholder management and communication skills.

- Structured thinking with a high degree of ownership and bias for action.

What Success Looks Like

Within the first 12 months, the candidate is expected to:

Drive measurable reduction in operational cost leakages.

Improve manpower productivity across the dark store network.

Build scalable performance dashboards and operating cadences.

Identify and implement revenue and margin enhancement initiatives.

- Become a key partner to business leadership in driving profitability and growth of the Dark Store Management business.

📌 Business Analyst -Bangalore (Quick ecommerce) (Bengaluru)
🏢 Shadowfax Technologies
📍 Bengaluru