Group Company: AU Small Finance Bank Limited

Designation: Branch Relationship Manager Branch Banking

Office Location

Position description: Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities

- Handle walk-in customers and resolve queries Cross-sell banking products (CASA, loans, insurance) Ensure customer satisfaction and retention Support branch operations and compliance Assist in account opening and documentation

Additional Responsibilities

- Participate in local marketing activities Generate leads for recent accounts and services Maintain MIS and reports

Reporting Team

- Reporting Designation:
- Reporting Department:

Educational Qualifications Preferred

- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 50%
- Institution tier: Tier 2 / Tier 3

Required Certification/s: NA Required Training/s: Customer Service, Core Banking Systems

Required Work Experience

- Industry: Banking, Financial Services
- Role: Customer Service,



Sales, Teller
- Years of experience: 3 to 6

Key Performance Indicators: Customer satisfaction score Product cross-sell ratio Account activation rate TAT adherence Compliance score Required Competencies: Customer Orientation Communication Skills Sales Drive Attention to Detail Teamwork

Required Knowledge: Banking products KYC norms Branch operations Core banking systems

Required Skills: Interpersonal skills MS Office CRM usage Problem-solving

Required Abilities

- Physical: NA
- Other: Patience, Empathy

Work Environment Details: Branch-based, customer-facing

Specific Requirements

- Travel: Minimal (local marketing)
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India

Other Details

- Pay Rate: Fixed + Incentives
- Contract Types: Full-time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation:

📌 Branch Relationship Manager Branch Banking (Mumbai)
🏢 AU Small Finance Bank
📍 Mumbai