Experience: 3+ Years in BPO / Telecalling / Outbound Calling
Department: Customer Support / Sales
Location: Banjarahills
Job Summary
We are looking for an experienced and target-oriented BPO Outbound Calling Executive to join our team. The candidate will be responsible for making outbound calls to customers, generating leads, following up with prospects, explaining products/services, and achieving assigned calling and sales targets.
Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Explain products, services, offers, and promotions clearly to customers.
- Generate and qualify leads through outbound calling.
- Follow up with leads and customers regularly.
- Understand customer requirements and provide suitable solutions.
- Maintain accurate records of calls, leads, follow-ups, and customer information.
- Handle customer questions, objections, and concerns professionally.
- Convert qualified leads into sales or appointments.
- Achieve daily, weekly, and monthly calling and performance targets.
- Update customer information and call outcomes in CRM/software.
- Coordinate with the sales and customer support teams when required.
- Maintain professional communication and excellent customer relationships.
Requirements
- Minimum 3–5 years of experience in BPO, outbound calling, telecalling, telesales, or customer support.
- Excellent verbal communication skills.
- Valuable convincing and negotiation abilities.
- Comfortable making a high volume of outbound calls.
- Target-oriented and self-motivated.
- Basic computer knowledge and familiarity with CRM systems.
- Ability to handle customer objections and rejection positively.
- Good interpersonal and problem-solving skills.
- Knowledge of English, Hindi, and/or Telugu will be an advantage.