BANQUET MANAGER – Position Overview The Banquet Manager is the senior-most role in the banquet hierarchy and is responsible for the overall commercial performance, business development, operational coordination, customer experience and profitability of the banquet. The role will have a robust bias towards Sales, Marketing and Strategy , while overseeing coordination across all departments.

KEY RESPONSIBILITIES 1. Sales &

- Business Development Ensure Sales Executive achieves monthly targets and maintains a healthy sales pipeline. Oversee leads, follow-ups, quotations, negotiations and booking closures Handle sales activities during the Sales Executive's absence. Develop corporate, institutional, wedding and social-event business. Build relationships with event/wedding planners, corporate clients, associations and other channel partners. Identify new business opportunities and focus on generating revenue during weekdays and off-season.
- Marketing &
- Business StrategyCoordinate with the external digital marketing agency and provide sales/market inputs. Monitor lead quality, campaign performance, customer behaviour and conversion trends. Conduct competitor and market surveys covering pricing, packages, positioning and customer preferences. Recommend new packages, promotions, pricing and business-development initiatives. Identify opportunities to strengthen market positioning and revenue growth.
- CRM &
- ReportingEnsure complete and timely updating of the CRM for leads, follow-ups, meetings, negotiations and closures. Track lead sources, conversion ratios, pipeline and lost business. Ensure daily, weekly and monthly sales and management reports are prepared. Provide revenue projections, performance updates and key issues to the Owner/Management.
- Operations &
- Event CoordinationAct as the central coordination point between Sales, Décor, Operations, Accounts and HR.



Ensure event requirements are properly communicated and executed. Oversee the Operations Manager and monitor housekeeping, maintenance, manpower and vendor activities. Attend key events and resolve operational or last-minute issues. Ensure required licenses, safety and operational standards are maintained. 5.

Décor

ManagementOversee décor sales, pricing, discounts and profitability. Review décor estimates and ensure pricing meets approved margin guidelines. Support décor sales during the absence of the Décor Executive. Oversee décor execution through the Décor Executive, supervisors and vendors.

- Financial &
- Cost ManagementMonitor event-wise revenue, expenses and profitability. Coordinate with Accounts for invoicing, collections and payment tracking. Monitor operational expenses and petty cash. Control cost leakages and unnecessary expenditure. Support pricing and package decisions to improve profitability.
- Manpower &
- HR CoordinationPlan manpower and event schedules based on bookings and workload. Monitor attendance and shift records. Coordinate recruitment requirements with HR and assist in identifying suitable employees. Handle basic discipline and scheduling issues. Ensure staff follow SOPs and established processes. 8.

Customer

ExperienceEnsure consistent service quality and customer satisfaction. Handle key clients, complaints and escalations. Monitor customer feedback and ensure corrective actions are implemented.

- Vendor, Inventory &
- Asset ManagementMaintain vendor relationships and negotiate rates where required.



Monitor vendor performance and service quality. Oversee décor materials, equipment and banquet assets. Minimize loss, damage and unnecessary procurement.
- Training, Process &
- ComplianceConduct periodic staff training on SOPs, systems, software and processes. Identify operational inefficiencies and recommend process improvements. Standardize workflows and improve interdepartmental coordination. Ensure safety, licensing, fire-safety and other applicable compliance requirements are followed. Maintain contingency plans and manage last-minute event disruptions. REPORTING &
- PERFORMANCE MANAGEMENT The Banquet Manager will report directly to the Owner/Management and will be responsible for providing: Daily / Weekly Updates Leads, follow-ups and bookings Sales pipeline and expected closures Collections/payment status Upcoming events and operational issues Manpower and customer issues Monthly Performance Report Enquiries, bookings and conversion ratio Revenue vs. target Sales pipeline and projected revenue Lost-business analysis Event profitability Marketing/channel performance Customer feedback Major expenses and cost movements Key Performance IndicatorsRevenue achievement Booking volume and conversion ratio Average booking value Corporate and off-season revenue Event-level profitability Collection performance Customer satisfaction Sales team performance Cost control CRM compliance ROLE ACCOUNTABILITY The Banquet Manager will be accountable for ensuring that all departments work towards revenue growth, profitability, customer satisfaction and operational efficiency . The Manager will take day-to-day decisions within delegated authority, coordinate departmental activities, ensure timely execution and escalate major commercial, financial, operational or manpower issues to the Owner/Management.

📌 Banquet Manager (Mumbai)
🏢 Belle Hospitality
📍 Mumbai