Role Summary /n We are seeking an experienced and strategic Head of Finance & Accounting (F&A;) Practice to lead and expand our global F&A; services. This senior leadership role is responsible for end-to-end service delivery, client relationship management, P&L; ownership, people development, and digital /n transformation across the F&A; portfolio. The ideal candidate will have deep domain expertise in /n Procure to Pay (P2P), Accounts Payable (AP), Accounts Receivable (AR), Record to Report (R2R) and /n Order to Cash (O2C) processes, with a solid focus on performance, profitability, and innovation. /n /n Key Responsibilities: /n Service Delivery & Operations /n /n

- Lead and ensure flawless delivery of F&A; services across clients, meeting all contractual SLAs

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- and KPIs.

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- Oversee and drive excellence in key processes:

/n /n a. Procure to Pay (P2P) – requisitioning, procurement, vendor onboarding, invoice /n handling, payments /n b.

Accounts

Payable (AP) – invoice processing, exception handling, vendor management /n c.

Accounts

Receivable (AR) – billing, collections, dispute resolution, cash application /n d. Record to Report (R2R) – journal entries, reconciliations, month-end close, financial reporting. /n e. Order to Cash (O2C) – order entry, credit checks, invoicing, collections, dispute resolution /n /n

- Leverage shared services and global delivery centers to drive efficiency and scalability.

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- Drive automation and digitization to enhance process throughput, accuracy, and turnaround

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- times.





/n /n /n Client Relationship & Growth /n • Act as the strategic partner and advisor to clients, ensuring high satisfaction and trust. /n • Own and improve the Net Promoter Score (NPS) across the F&A; client base. /n • Partner with business development, pre-sales, and solutioning teams to support pursuits and grow accounts through upselling and cross-selling. /n /n P&L; and Business Management /n • Full ownership of P&L; for the F&A; practice, ensuring revenue growth, cost control, and margin improvement. /n • Identify levers for operational cost optimization and process re-engineering. /n • Align delivery performance with strategic business goals and market expectations. /n /n People Leadership /n • Manage a large, global team of F&A; professionals. /n • Drive strategies for hiring, onboarding, retention, performance management, and succession planning. /n • Champion continuous learning, capability building, and upskilling/reskilling to future-proof /n talent. /n /n Transformation & Innovation /n • Lead business transformation initiatives using Lean Six Sigma, automation, RPA, AI, and /n analytics. /n • Establish Centers of Excellence (CoEs) and best practices for each F&A; process tower.



/n • Foster a culture of innovation, accountability, and value creation. /n /n Collaboration & Governance /n • Work closely with cross-functional teams – HR, Legal, Compliance, IT, Finance – to /n ensure holistic governance and execution. /n • Maintain rigorous compliance, audit-readiness, and risk management standards. /n /n Key Requirements /n • 15–20 years of extensive experience in F&A; Outsourcing/Shared Services, with 5+ years in a /n leadership role. /n • Proven expertise in: /n 1. Procure to Pay (P2P) and Accounts Payable (AP) /n 2.

Accounts

Receivable (AR) and Order to Cash (O2C) /n 3. Record to Report (R2R) and financial reporting /n • Hands-on experience in driving global operations, client relationships, P&L; management, and business transformation. /n • Strong understanding of ERP platforms (SAP, Oracle, Workday), workflow tools, and automation frameworks. /n • Exceptional stakeholder management, communication, and leadership skills. /n • Demonstrated success in delivering value-added services and operational excellence. /n /n Preferred Qualifications /n • CA / CPA / MBA (Finance) / ICWA /n • Certifications in Lean Six Sigma, PMP, or digital transformation (preferred) /n /n Why Join Us? /n • Opportunity to shape the strategic direction of a leading organization. /n • Work in a dynamic and fast-paced environment. /n • Competitive compensation package and benefits. /n • A team-oriented and innovative corporate culture

📌 AVP F&A Operations (Bengaluru)
🏢 Digitide
📍 Bengaluru