Who are we?

nSuperset is India’s largest University Recruitment Platform - a placement automation tool for

nuniversities and a digital campus hiring platform for employers. Our team is dedicated towards

nleveraging the technology to solve all the challenges and problems you could think of during a

ntypical placement season.

n

nLocation - Bangalore

n

nWhat will you do?

nAs an ACSM at Superset, you’ll be responsible for handling our university clients/customers,

nhandholding during initial on-site implementation of the software platform and building long-term

nrelationships with them.

n

nWe need help with:

n● Managing multiple stakeholders and understanding their respective business needs

nthroughout the customer lifecycle,

n● Providing good customer experience by ensuring that Superset is successfully and

nsmoothly rolled out to the customer - provide software platform training to placements

nstaff and help them set-up the platform,

n● Handling escalations and ensuring long term working relationship with the respective

nuniversity POCs,

n● You’ll be required to help potential clients with respect to the platform use, best

npractices, and promote adoption,

n● Keeping a track of adoption metrics to preempt churn rate and managing renewals.

nThis is a role with huge responsibility as you would be entrusted with customer success and student

nadoption.

n

nRequirements | You’ll be a excellent addition to the team if:

n● You have 1+ years of experience in account management/customer

nsuccess/client-facing role/operations,





n● You have excellent communication abilities including the ability to listen, understand,

nassist rightly to the clients,

n● You understand that maintaining relations is more about understanding people's psyche

nthan just providing feature resolutions,

n● You are passionate about product craftsmanship and care about great customer

nexperience,

n● Your experience working with cross-functional teams in a SaaS or a software company

nwould be an added advantage.

n

nHow can Superset help you on your journey?

n● Two things are well ingrained in our culture:

n○ We need people to take ownership = we don’t micromanage/follow-up on our

npeople because we trust them to deliver the best work possible

n○ We ensure to provide resources and remove bottlenecks that deter our people

nfrom delivering the best of their work

n● If you’re at a stage in life where you are looking for challenges, you’re at the right place,

n● We’re a team of proactive, versatile, independent and collaborative mindsets. We

nprovide the liberty to experiment and be creative wherever necessary, and get things

ndone,

n● We understand that making mistakes comes in handy when you’re growing in your

ncareer. As long as you’re learning from your mistakes, you’ll fit well with us,

n● Our people have the freedom to approach, own, and solve problems creatively,

n● Our customers rely on our products to do their most important work, which means they

nrely on us to build things the right way,

n● We’re inclusive of a product team who is always listening, deliberating, and delivering.

📌 Associate Customer Success Manager (Bengaluru)
🏢 Superset
📍 Bengaluru