- Managed end-to-end operations for quick-commerce platforms, ensuring timely order processing, fulfillment, and delivery.

- Monitored key metrics such as orders, fill rate, cancellations, SLA/TAT, inventory accuracy, and customer experience.

- Coordinated with dark stores, warehouse teams, delivery partners, and cross-functional stakeholders to resolve operational issues.

- Analyzed demand and inventory trends to improve product availability and reduce stock-outs.

- Drove process improvements to enhance operational efficiency, reduce delivery time, and improve customer satisfaction.

- Prepared daily/weekly performance reports and identified gaps with actionable improvement plans.

- Supported new store/zone launches and ensured operational readiness.

- Handled escalations and worked on root-cause analysis to minimize recurring issues.

Managed last-mile delivery operations, monitoring delivery TAT, SLA adherence,



delivery success rate, and customer experience across assigned areas.

- Coordinated with delivery associates and station teams to resolve delivery exceptions, route issues, and operational escalations, improving on-time delivery performance.

Pay: ₹500,000.00 - ₹800,000.00 per year

Advantages

- Health insurance

- Internet reimbursement

- Leave encashment

- Provident Fund

Application Question(s)

- What is your current CTC?

- How many years of experience do you have in Quick Commerce?

Education

- Bachelor's (Required)

Experience

- Logistics: 7 years (Required)

Language

- English and Local Language (Required)

Location

- Chennai, Tamil Nadu (Chennai, Chennai District) (Required)

Work Location: In person

📌 Assistant Manager (Chennai)
🏢 Mahindra Logistics
📍 Chennai