Brief

- Proficiency in order management process, billing and its corresponding activities

• Good communication skills in Portuguese and English languages

- Receive and enter customer orders into ERP systems accurately
- Supervise and guide the order management team, ensuring productivity, quality, and adherence to SLAs/TATs
- Monitor order entry, validation, and fulfillment activities to ensure accuracy and timely execution (pricing, quantities, customer data, and delivery terms)
- Perform basic credit and order checks as per defined guidelines
- Collaborate with Sales, Credit, Logistics, and Billing teams to ensure seamless order-to-delivery flow
- Track order status and follow up on delays or discrepancies
- Handle complex order issues, customer escalations, and cross-functional challenges
- Assist in resolving customer queries related to orders and delivery
- Ensure adherence to company policies, contracts, pricing guidelines, and audit requirements
- Identify process gaps, drive standardization, and implement efficiency initiatives
- Track KPIs (order accuracy, cycle time, backlog, error rates) and drive improvements
- Support invoicing by maintaining clean and accurate order data
- Ensure high levels of customer satisfaction through effective communication and timely resolution

Responsibilities

Brief :
- Proficiency in order management process, billing and its corresponding activities

• Good communication skills in Portuguese and English languages

- Receive and enter customer orders into ERP systems accurately
- Supervise and guide the order management team, ensuring productivity, quality, and adherence to SLAs/TATs
- Monitor order entry, validation, and fulfillment activities to ensure accuracy and timely execution (pricing, quantities, customer data, and delivery terms)
- Perform basic credit and order checks as per defined guidelines
- Collaborate with Sales, Credit, Logistics,



and Billing teams to ensure seamless order-to-delivery flow
- Track order status and follow up on delays or discrepancies
- Handle complex order issues, customer escalations, and cross-functional challenges
- Assist in resolving customer queries related to orders and delivery
- Ensure adherence to company policies, contracts, pricing guidelines, and audit requirements
- Identify process gaps, drive standardization, and implement efficiency initiatives
- Track KPIs (order accuracy, cycle time, backlog, error rates) and drive improvements
- Support invoicing by maintaining clean and accurate order data
- Ensure high levels of customer satisfaction through effective communication and timely resolution

Technical Skill Requirements

- Strong accounting knowledge with O2C experience in order management and billing.
- Basic understanding of: Customer master data, Pricing conditions & Material/product master
- Basic knowledge of: Delivery processing, Shipping and logistics coordination and Inventory/stock availability checks
- Must be computer literate; Excel, Word, PPT
- Knowledge of JDE & SAP ERP is desired
- Ability to document the process

Qualifications

Competencies Required:
- Excellent communication skills both verbal and written
- Strong understanding of the end-to-end O2C cycle (Order Entry → Fulfillment → Billing → Collections impact)
- Deep knowledge of order management workflows, controls, and dependencies
- Understanding of pricing, contracts, credit management, and logistics integration
- Stakeholder & Customer Management
- Problem identification and analytical ability
- Strong knowledge of MS Office
- Self-initiative, drive and zeal for continuous improvement
- Ability to discharge the responsibilities in a conflicting environment
- Ability to lead in a continually challenging setting
- Adherence to Policies/Compliances
- Fosters a spirit of collaboration and teamwork
- Intellectually agile and analytical
- Experience in JDE & SAP ERP is desired

📌 Assistant Manager (Kochi)
🏢 EXL
📍 Kochi