Onsite Customer Engagement

- Act as our representative at various customer locations in Mumbai.

- Support day-to-day workflow queries and ensure smooth usage of the application.

Training & Onboarding

- Train new users at customer sites on product features and workflows.

- Re-train existing users when they change roles or new team members are added.

- Conduct structured onboarding sessions to ensure all users follow standardised processes.

Improve Product Adoption & Stickiness

- Monitor user activity and help customers use the platform effectively.

- Identify gaps in understanding and provide timely guidance.

- Share product feedback and customer insights with the internal team.

Multi Customer Support

- Handle multiple customer accounts (not just one organization).

- Maintain a training calendar and visit schedule for different customers across Mumbai.

- Maintain training records, customer usage reports, and issue logs.

- Escalate complex issues to the internal support or product team.

Requirements

- Willing to work as a customer facing consultant in an onsite role





- Comfortable supporting customers with day-to-day artwork and workflow activities

- Available for a 6‑month consulting engagement, with the possibility of extension with a one month notice period

- Available to work Monday to Friday and open to working on weekends when required

- Able to commit to 9 hours per day as part of the standard engagement

- Willing to use their own laptop under a Bring Your Own Device (BYOD) arrangement

- Has 0–3 years of experience, suitable for freshers or early career professionals

- Comfortable with a monthly invoicing model

- Willing to travel across multiple customers locations within Mumbai

Perks

- Opportunity to work closely with leading brands and customer teams

- Hands‑on exposure to artwork management, packaging workflows, and digital transformation initiatives

- Flexible consultant engagement with real-world customer interaction

- Reimbursement of travel, local conveyance, and food expenses as per company policy

- Eligibility for an approved weekend allowance when weekend work is required

📌 Artwork Coordinator (Chennai)
🏢 Karomi
📍 Chennai