Description

- Business Management &
- Profitability

- Owner of Complete Revenue Targets for the Zone for after sales service

- Responsible for overall Zone Business Planning &
- Execution

- Responsible to identify, grow and manage ASP ops thus work towards partner retention & sustainability

- Responsible after sales service forecast for respective Zone

- Engage with all Principal &

- Partners to create Zone synergy

- Engage in planning & actionable to improve CSAT score and other KPI – quarter on quarter

- Responsible for inventory management – adhering on time Demand and On time return policy

- Ensuring successful launch & execution of New Center and New Activity Initiatives in Zone

- Complete ownership of all Business Systems &

- Processes for Zone





- Responsible for cost optimization.

- Planning to improve winning ratio and timely BR collections.

- Responsible for driving business through effective service management as per agreed SLA

- Work in collaboration with other functional Heads.

- Competition assessment and business direction.

- Customer Management

- Building high level engagement & articulate company vision to client's top management.

- Responsible for managing customer escalations, customer problems, account conflict and participates in key negotiations with key customers.

📌 Area Service Manager (India)
🏢 Quess Enterprise
📍 India