This role in summary /n To Ensure Quality Of Operations Provided By Service Partners Of A Key partners /n Responsibilities: /n Supervision of Service Partner Operations /n /n

- Ensure quality of customer service provided by service partners

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- Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner

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- Assist service partners in educating service engineers about the right attitude for handling customer interactions

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- Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts

/n /n Defect Management and Trade /n /n

- Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor

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- Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner go downs and minimize stock defects and repair costs

/n /n Training of Service Engineers /n /n

- Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and recent products

/n /n Sales and revenue /n /n

- Coordinate with Branch Service Manager and Service Team for targets and product modifications

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- External Meeting up with Service Partners to ensure efficient customer service

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📌 Area Service Manager (Gulbarga)
🏢 Whirlpool India
📍 Gulbarga