Area(s) of responsibility

Key Responsibilities Delivery & Program Management

- Own and drive QA delivery for assigned application portfolios within the client program, ensuring quality, timeliness, and client satisfaction
- Manage release cycles, test execution windows, and sign-off processes across multiple parallel workstreams
- Track and report delivery metrics — defect density, automation coverage, execution progress, and SLA adherence — to program leadership and client stakeholders
- Proactively identify delivery risks and drive mitigation without escalation dependency
- Participate in client calls, QBRs, and governance forums with confidence and accountability

Test Automation

- Define and govern the automation strategy for assigned scope — framework selection, coverage targets, and execution integration into CI/CD pipelines
- Drive automation coverage expansion and reduction of manual regression dependency
- Oversee script maintenance, auto-healing practices, and execution optimization
- Evaluate and adopt new tools and approaches in line with program direction, including AI-assisted testing capabilities

People Management

- Lead a team of Test Leads, Senior Test Engineers, and Test Engineers (cross location)
- Conduct regular one-on-ones, performance reviews, and career conversations
- Identify skill gaps and drive targeted upskilling and cross-skilling within the team
- Foster a culture of accountability, quality ownership, and continuous improvement




- Support talent retention through active engagement and recognition

Stakeholder & Client Management
- Build and maintain solid working relationships with client and technical stakeholders
- Translate client expectations into clear delivery commitments and manage them proactively
- Communicate program status, risks, and achievements with clarity and credibility

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Required Skills & Experience

- 16–20 years of experience in software testing and QA, with at least 4 years in a delivery leadership role
- Proven experience managing large QA teams (50+ resources) in a managed services or outsourced delivery model
- Solid understanding of test metrics, SLA management, and client governance
- Excellent communication and stakeholder management skills
- Experience working with global clients in Enterprise IT domains

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Good to Have

- Exposure to AI-based test automation tools or platforms
- Experience with story-point based or outcome-based commercial models

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What This Role Demands

This is not a coordinator role. The program operates at scale, under commercial pressure, and with a client that expects delivery excellence consistently. The right candidate leads from the front, owns outcomes without being asked, and builds team capability while keeping delivery on track — simultaneously.

Work Location: Bengaluru

📌 Architect (Bengaluru)
🏢 Birlasoft
📍 Bengaluru