Monitor and assist ASEs from the Client Delivery or Client Monitoring Team in end-to-end internal and external implementation support for us. suite of software solutions, including pre-deployment preparation, deployment, UAT, security-clearance, integration/data migration, user and rights management, final deployment, and/or post deployment monitoring

- Impart UAT & Product Training to clients
- Ensure trouble-free Warranty & AMC support to our clientele
- Monitor implementation projects handled by ASEs, including internal implementations
- Monitor and conduct health-checks on software solutions deployed at client locations
- Undertake Proof of Concept (POC) at client locations in coordination with Business Team
- Ensure accurate tracking and prompt closure of incidents reported by the clients
- Conduct Root Cause Analysis (RCA) on incidents reported by the clients and provide timely resolution
- Lead ASEs to ensure smooth and steady Client Relationship Management (leadership role only after 1 year in service at our company)
- Lead the testing, release and maintenance of pre-deployment software releases and create test-cases for ASEs’ testing
- Assist in organized deployment of patches, security fixes,



and periodic product upgrades
- Any other roles and responsibilities as may be suggested by Department Head

WHAT YOU SHOULD HAVE · B.Sc. / B. Sc. (IT) / B.E. / B. Tech. / MCA or other Technical Graduates

- In-depth knowledge of various OS, SQL / Oracle databases, and hardware is a pre-requisite
- Proficiency in deploying web-based applications
- Sound skills of software troubleshooting and diagnosis
- Excellent analytical and on-the-spot thinking ability
- Basic computer skills, including email writing, is a must
- Sound communication, inter-personal & documentation skills
- Readiness to travel across the country for client-side implementation at least 2 – 3 times each month
- Willingness to acquire in-depth functional knowledge of our product.

Notice Period: Immediate to 15 days Location Preference: Candidates willing to travel to Navi Mumbai areas such as Ghatkopar, Vashi, Panvel, and nearby locations

Regards

Team HR

Pay: ₹300,000.00 - ₹550,000.00 per year

Perks

- Commuter assistance
- Internet reimbursement

Work Location: In person

📌 Application Support Engineer (Thane)
🏢 Vintage Solution
📍 Thane