/n The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients. /n Salary –Salary should not be a constrain for a valuable resource /n Industry - / / IT Software & Software Services / Electronic / Security and Surveillance /n Functional Area – Customer Success /n Role – Executive – Software Support /n Employment Type - Permanent Job, Full Time /n Work location – Ahmedabad [Prahaladnagar] /n Client Visit – Occasionally /n Shift – Regular Day Shift /n /n /n Job Role /n /n

- Handling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support.

/n

- tWorking closely with L1 level support team and development team to identify and troubleshoot reported issue.

/n

- Analyze and debug issue that has been reported by customer

/n

- Identification and escalation of issues to appropriate team for urgent attention.

/n

- Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server

/n

- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.

/n





- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.

/n

- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.

/n

- Escalate unresolved queries to respective departments for accurate redressal.

/n /n /n Requirements /n Required Skills /n /n

- Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.

/n

- 4+ Years experience in Software - Customer Success / Support Domain.

/n

- Strong analytical and problem solving skills within SLA

/n

- Experience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage.

/n

- Experience of MS Desktop and Servers/Services along with knowledge of IIS and their troubleshooting.

/n

- Hands on different CLI and remote access tools.

/n

- Good knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors

/n

- Documentation on KB and basic training material

/n

- Basic knowledge on Incident Management, Problem Management as well as Change Request

/n

- Be a team member, work under pressure and can manage team upto 5 members

/n /n

📌 Application Support Engineer (Junagadh)
🏢 Spectra Technovision India
📍 Junagadh