Company Description People Foundry is a career and talent platform designed to make discovering the right opportunity more straightforward and accessible. It connects professionals, companies, and roles in one place, enabling people to explore positions by location, industry, and experience while accessing practical career resources.

Professionals can discover and apply directly to curated opportunities, and gain insight into companies and their open roles. For businesses, People Foundry helps reach relevant professionals and strengthen talent pipelines. The platform is built on the belief that finding a career opportunity should not depend on personal connections or extensive searching.

Role Description The Application Support Analyst is a full-time, on-site role based in Delhi, India. This position is responsible for providing day-to-day application and technical support to internal teams and external users, including monitoring system performance, resolving incidents, and escalating complex issues when needed.

The analyst will investigate and troubleshoot application errors, document recurring problems, and collaborate with product and engineering teams to improve reliability and user experience. The role also involves responding to user inquiries,



guiding users through solutions, creating support documentation and FAQs, and contributing to process improvements in support workflows. The analyst will maintain clear communication with stakeholders, provide regular status updates, and ensure that service-level expectations are met.

Qualifications

- Candidates should possess strong Application Support and Technical Support skills to manage user issues and system incidents effectively.
- Candidates should possess solid Troubleshooting and Analytical Skills to diagnose problems, interpret logs, and identify root causes.
- Candidates should possess clear and professional Communication skills to interact with users, stakeholders, and cross-functional teams.
- Candidates should possess familiarity with ticketing or helpdesk systems and basic knowledge of databases, APIs, or web applications.
- Relevant experience in a support, IT, or software setting and a degree in Computer Science, Information Technology, or a related field is beneficial.
- Ability to work on-site in Delhi, manage multiple priorities, and maintain a customer-focused, inclusive approach to problem solving.

📌 Application Support Analyst (Delhi)
🏢 People Foundry
📍 Delhi