AI Expert

Hyderabad / Vizag / Remote

Contract

UK Shift:2-11 PM IST

8 Years of Experience.

Role Overview

We are seeking an experienced AI Expert with strong Zendesk expertise to support a guided enablement and cooperative configuration engagement. This role is focused on empowering client teams to independently design, build, configure, and optimize AI-driven bots within the Zendesk platform.

This is not a hands-on keyboard implementation role. Instead, the AI Expert will work alongside the client’s team—providing structured guidance, best practices, and architectural direction—while the client team remains hands-on throughout the build and optimization process.

Key Responsibilities

- Lead guided enablement sessions for AI bot development within Zendesk

- Provide strategic direction on bot architecture, conversation design, and AI optimization

- Mentor client teams on configuration, workflows, integrations, and automation best practices

- Review configurations and provide recommendations for improvement

- Support the design of scalable, extensible bot frameworks

- Share industry best practices for conversational AI, NLP tuning,



and performance optimization

- Enable governance models and operational best practices for long-term sustainability

- Ensure the client team builds capability and confidence to manage and extend the platform post-engagement

Must have qualifications

- Proven experience designing and implementing AI-driven bots within Zendesk

- Strong understanding of conversational AI, NLP, automation workflows, and customer experience optimization

- Experience delivering enablement-led or advisory engagements

- Ability to coach and mentor technical and functional teams

- Strong communication and stakeholder engagement skills

- Experience with integration patterns and enterprise system environments

Nice to have qualifications
- Experience with Zendesk AI, Answer Bot, and advanced automation features

- Background in customer support transformation initiatives

- Familiarity with AI governance, model training, and analytics optimization

- Experience working in enterprise or multi-stakeholder environments

📌 AI Expert (Hyderabad)
🏢 XTGLOBAL INFOTECH
📍 Hyderabad