Role

SME IP

Job Level/ Designation

M2/AGM

Function / Department

SNOC/ IP/MPLS

Location

Pune/Hyderabad

Job Purpose

- Fault management for Multivendor Multi technology IP network
- Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.
- Ensure timely management escalations for all P1/Special incidents as per process and regular update

Key Result Areas/Accountabilities

- Manage, troubleshoot & restore faults across multi vendor multi technology IP networks
- Able to understand the overlying services Voice, Data and other services and their architecture
- Able to manage ISP and CORE IP network
- Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K

Core Competencies, Knowledge, Experience

Professional Qualifications

- Candidate must possess engineering Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Information

Technology or equivalent

- Must have foundation qualification in ITIL V3
- Able to handle multiple outages at same time with coordination with relevant stakeholders
- Strong interpersonal & verbal communications with valuable written skills.
- Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused
- Able to take responsibility and motivate team members in difficult or stressful situations
- Should understand industry standard process and framework like ITIL & ISO.
- Should be able to improve and implement the current INM process




- Familiar with ISO 27001 & the process of ISO 20000 audit and compliance
- Always follow HSW rules

Must have technical / professional qualifications

- B.E (Electronics & Telecommunication)
- CCNP/CCIE/JNCIE/ITIL/PMP

Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP
- Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc.
- Should have strong knowledge of IP Network Architecture with services
- Excellent Communication and Coordination skills, confident and structured when dealing with conflict
- Experience in managing major incidents with good understanding of business and service impact.
- Demonstrate effective stakeholder engagement
- Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills
- Ability to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional services
- Ability to work independently with a significant attention to detail & Ability to work under pressure.
- Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability,
- Good problem solving techniques and Customer focused
- IP Network Availability > 99.90 %
- MTTR for critical incidents (P1/P2) < 45 min & incidents (P1 till P5) < 110 min

📌 AGM - SME - IP/MPLS (Pune)
🏢 Vodafoneidea
📍 Pune