We are looking for a proactive and well-organized Administrative Executive to manage daily administrative operations while supporting customer relations, service expansion, vendor management, proposal coordination, and sales activities. The role will serve as a key coordination point between customers, vendors, and internal departments to ensure smooth and efficient business operations.

Key Responsibilities Administrative & Office Management:

Manage day-to-day office administration and operational activities.

Maintain contracts, vendor agreements, customer records, and other important documentation.

Handle emails, phone calls, WhatsApp messages, and walk-in inquiries.

Coordinate with the Accounts team for billing, invoicing, and collection-related activities.

Maintain attendance, leave records, and staff documentation.

Ensure compliance with internal SOPs and service policies.

Customer Relations & Service Support Act as the first point of contact for customers and handle service-related inquiries.

Resolve customer complaints, escalations, and feedback professionally.

Maintain and update the CRM and customer database.

Conduct welcome calls for new customers and follow up on service quality and satisfaction.

Support renewal and upgrade discussions.

Understand customer requirements and maintain long-term customer relationships.

Service Promotion & Sales Promote newly launched services to existing customers.

Support Cross-selling And Up-selling Of Services Such As Nursing services

Physiotherapy

Medical equipment

Diagnostics

Doctor visits

Identify customer needs and recommend suitable services.

Maintain service brochures, rate cards, and promotional offers.

Track service adoption and conversion rates.





Vendor Management & Onboarding Identify and coordinate the onboarding of:

Caregiver agencies

Medical suppliers

Ambulance partners

Diagnostic laboratories

Pharmacies

Verify vendor documents, licenses, GST details, and service capabilities.

Maintain an updated vendor database.

Coordinate pricing, contracts, and Service Level Agreements (SLAs).

Monitor vendor performance and compliance.

Proposal & Business Support Prepare and send service proposals, quotations, MOUs, and rate cards.

Customize proposals for hospitals, corporates, NGOs, senior living homes, and insurance partners.

Follow up on submitted proposals and track their status through closure.

Support the Business Development team with required documentation and coordination.

Sales & Lead Coordination Handle incoming leads received through websites, WhatsApp, social media, and field executives.

Assign leads to the appropriate sales team members.

Track lead status, follow-ups, and conversion ratios.

Maintain daily sales activity reports.

Assist in preparing monthly sales MIS and performance dashboards.

Coordination & Internal Communication Act as a communication bridge between Operations, HR, Finance, and Sales teams.

Coordinate deployments, replacements, and emergency staffing requirements.

Ensure timely communication and information flow across departments.





Follow up with relevant teams to ensure tasks are completed within timelines.

Compliance & Process Control Ensure agreements and required documentation are completed and signed.

Follow up on pending payments and documentation.

Support internal audits, inspections, and compliance activities.

Maintain SOP manuals and assist in updating processes when required.

Key Performance Indicators Customer satisfaction score.

Complaint resolution time.

New service sales conversion.

Vendor onboarding count.

Proposal success rate.

Lead response time.

Documentation accuracy.

Education Job Requirements

Graduate in Business Administration, Commerce, Management, or a related field.

Experience 1 years of experience in administration, customer service, operations, or a related role.

Communication Skills Experience in the healthcare or service industry is preferred.

Fluent in English, Hindi, and Kannada .

Robust verbal and written communication skills.

Technical & Professional Skills Proficiency in CRM systems, MS Excel, and Google Sheets.

Strong documentation and reporting skills.

Good negotiation and coordination abilities.

Multitasking and problem-solving skills.

Ability to manage multiple responsibilities and meet deadlines.

Ideal Candidate Profile Organized, proactive, and customer-oriented.

Strong coordination and interpersonal skills.

Comfortable handling customers, vendors, and internal teams.

Capable of managing multiple tasks with accuracy and attention to detail.

Confident in communication and follow-up.

Able to work independently as well as collaboratively with different departments.

Experience in healthcare or service operations will be an added advantage.

📌 Administrative Manager (Bengaluru)
🏢 JobTrade
📍 Bengaluru