Job DescriptionRole Objective

NOwn the usage, health, relationship and growth of existing Tagway customers.

NThis is not a traditionalsales role. The AM acts as the customer's trusted point of contact, ensuring continuous product adoption and building long-term relationships that lead to recurring and expansion revenue.

N nUsage → Value → Trust → Revenue Growth

N nKey Responsibilities

N- Drive customer usage and adoption, with particular focus on regular and accurate stock checks.

N- Own the overall customer relationship and ensure a high level of service.

N- Understand customer operations, stakeholders and future business plans.

N- Identify declining usage/customer-health risks and coordinate internally for resolution.

N- Manage approximately 60accounts through structured CRM, Cycle Tasks, Account Reviews and visits.

N- Grow revenue through tags, AMC, licenses, additional stores and other Tagway solutions.





N- Generate references andintroductions from satisfied customers.

N nKey KPIs

n1. Customer Usage & Stock-Check Health

N2. Customer Health & Retention

N3. Revenue Growth per Account

N4. Customer Engagement & References

N nIdeal Candidate

n- 3–6 years in B2B Customer Success / Account Management / Client Services.

N- Strong ownership and service mindset.

N- Excellent relationship and stakeholder-management skills.

N- Highly structured with robust CRM and follow-up discipline.

N- Commercially curious without being transactional.

N- SaaS, ERP, POS, Retail Tech or B2B technology experience

N n Bare minimum eligibility

N

n
- Previous account management experience (Domestic market)
N
- Should be comfortable for 6 days Onsite
N
- Willingness and ability to travel (North India)
N

n

📌 Account Manager (India)
🏢 Newnovation
📍 India