ServiceNow Manager
Location Bangalore Hybrid (10 days onsite in a month )
Experience
12+years
Contract 2 hire role
General Shift
Role
C1/Manager
JD

Position Summary
The ServiceNow Architect cum Delivery Manager will serve as the overall engagement lead, responsible for both the technical architecture and successful delivery of ServiceNow initiatives. This role combines strategic platform ownership, architecture governance, stakeholder management, program leadership, and team oversight to ensure scalable, secure, and business-aligned ServiceNow solutions.

Key Responsibilities
Architecture & Technical Leadership
Define and own the ServiceNow platform architecture, roadmap, and governance framework.
Design scalable, maintainable, and secure ServiceNow solutions aligned with enterprise standards.
Establish platform governance including:
Instance strategy
Cloning schedules
Release management
Update Set governance
App Engine deployment standards
Design and review:
Data models
CMDB architecture
CSDM alignment
Custom applications
Integration architectures
Lead Technical Review Boards (TRB) to evaluate and approve customization requests.
Ensure platform best practices are followed to minimize technical debt.
Define secure integration patterns using:
REST APIs
SOAP APIs
Webhooks
IntegrationHub
OAuth 2.0
SSO and Identity integrations
Delivery & Program Management
Own end-to-end ServiceNow implementation and enhancement projects.
Manage project scope, schedules, budgets, milestones, and delivery quality.
Drive Agile delivery processes including:
Sprint Planning
Daily Standups
Sprint Reviews
Retrospectives
Monitor:
Velocity
Burndown charts
Resource utilization
Release readiness
Manage project risks, dependencies, and escalation management.
Ensure successful deployment and adoption of ServiceNow solutions.




Stakeholder Management
Serve as primary interface for client leadership and executive stakeholders.
Translate business objectives into platform capabilities.
Conduct steering committee reviews and executive reporting.
Drive alignment between business priorities and technical delivery.
Team Leadership
Lead onsite and offshore ServiceNow teams.
Mentor Senior Consultants and Developers.
Drive technical excellence and adherence to coding standards.
Conduct performance reviews and resource planning.

Required Experience
12+ years of IT experience.
7+ years of ServiceNow implementation and architecture experience.
Experience leading enterprise-scale ServiceNow programs.
Experience managing distributed delivery teams.
Proven success delivering multi-module ServiceNow implementations.

Technical Skills
ServiceNow Platform
ITSM
ITOM
HRSD
CSM
ITAM
SPM (Strategic Portfolio Management)
App Engine
Service Portal / Employee Center
Performance Analytics
Development & Architecture
Advanced JavaScript
ServiceNow APIs
Script Includes
Flow Designer
IntegrationHub
Spoke Development
CMDB & Discovery
CSDM
Platform Security
ServiceNow Governance
Integrations
REST APIs
SOAP APIs
OAuth 2.0
Webhooks
SSO
Enterprise Integration Patterns
Delivery Tools
Agile/Scrum
Jira
Azure DevOps
ServiceNow Agile 2.0
PPM

Preferred Certifications
Mandatory
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Preferred
Certified Technical Architect (CTA)
Certified Master Architect (CMA)
Certified Implementation Specialist (CIS)
ITIL v4 Managing Qualified
PMP or Scrum Master Certification

Key Soft Skills
Executive presence
Strategic thinking
Negotiation and influencing
Stakeholder management
Conflict resolution
Leadership and mentoring
Excellent communication skills

📌 ServiceNow Architect (Bengaluru)
🏢 Dreampath Services
📍 Bengaluru