Job Description

● Design, write, and deliver software to improve the availability, latency, and efficiency of Freshworks’ Products & Platforms.
● Develop scalable, cloud-native architectures that support business growth.
● Design and implement self-healing and auto-scaling mechanisms.
● Manage availability, latency and performance of mission critical services and build automation to prevent problem recurrence.
● Independently determine and develop architectural approaches and Infrastructure solutions.
● Define strategy, vision, and roadmap adhering to well architected principles of performance, availability, scalability, performance and resilience
● Experience with AI-driven system optimization or predictive analytics for IT operations.
● Drive blameless postmortems for large scale incidents.
● Define and drive automation and orchestration strategies.
● Strategize cost optimization across Freshworks Cloud workplace.

📌 Senior Staff Engineer - Site Reliability (Hyderabad)
🏢 FreshWorks
📍 Hyderabad