POSITION SUMMARY

This is an exciting prospect for an experienced Senior Network Engineer to act as the local subject matter expert for a major enterprise customer, supporting a broad range of routing, switching, and firewall technologies within a complex global environment. As part of a follow-the-sun support model, you will maintain, troubleshoot, and enhance critical network infrastructure while collaborating closely with international teams to ensure excellent service availability, performance, and security. We are seeking a proactive and customer-focused professional with strong technical expertise, a passion for well-governed and documented network environments, and the ability to drive continuous improvement and innovation.

EDUCATION AND EXPERIENCE

- Minimum 7+ years' experience in enterprise network engineering, supporting large-scale, business-critical environments.
- Ideally Cisco CCNP R&S; certified with demonstrable hands-on experience designing, implementing and supporting complex network infrastructures.
- Desirable - CCIE certified (or equivalent expert-level networking certification)
- Strong hands-on technical expertise across Cisco routing and switching technologies, including advanced troubleshooting, configuration and optimisation.
- Proven experience administering and supporting Meraki network environments, including firewalls, wireless, switching and SD-WAN solutions.
- Extensive hands-on experience with Cisco, Dell, Fortinet, FS logic, Meraki switches.
- Extensive hands-on experience with Cisco, Fortinet, Palo Alto, Meraki, Sophos firewalls, including policy management, VPNs, NAT, high availability and security best practices.
- Strong understanding of network protocols, switching, and routing technologies, including BGP, OSPF, EIGRP, SD-WAN, DNS and DHCP, and VLANs, VTPs, STP, Trunking, VPC, VXLAN, Spine-leaf, and best practices
- Advanced troubleshooting skills with the ability to perform detailed root cause analysis across network,



security and connectivity issues.
- Experience supporting global enterprise customers within a 24x7 follow-the-sun operational model, working collaboratively across multiple regions and time zones.
- Proven ability to lead technical investigations, identify service improvements and implement robust, long-term solutions to recurring issues.
- Excellent documentation and change management discipline, with experience operating within ITIL-aligned environments.
- Strong stakeholder management and communication skills, capable of acting as a trusted technical advisor and local Subject Matter Expert (SME) for enterprise customers.

KEY JOB ELEMENTS

- Act as the primary Network Subject Matter Expert (SME) for a major enterprise customer, providing technical leadership across routing, switching and security technologies.
- Perform advanced troubleshooting and root cause analysis of network and security-related incidents, ensuring timely resolution of critical issues.
- Configure, maintain and enhance LAN, WAN, SD-WAN, wireless, firewall and VPN infrastructure.
- Participate in a global follow-the-sun support model, collaborating with international engineering teams to provide seamless 24x7 coverage.
- Lead technical investigations and problem management activities, identifying trends and implementing permanent fixes to recurring issues.
- Review and implement network changes in accordance with change management and security governance processes.
- Monitor network performance, capacity and availability,



proactively identifying opportunities for optimisation and risk reduction.
- Produce and maintain high-quality technical documentation, network diagrams, operational procedures and knowledge articles.
- Work closely with customer stakeholders, architects and service delivery teams to ensure network services align with business requirements.
- Provide technical mentoring and guidance to junior engineers and wider support teams where required.
- Support infrastructure projects, technology refreshes, migrations and the introduction of new networking and security solutions.
- Maintain security best practices across all networking platforms, ensuring compliance with customer and industry standards.
- Contribute to continuous service improvement initiatives, automation opportunities and operational excellence programmes.

PERSON SPECIFICATION

- Proven ability to lead technical discussions and act as a trusted SME.
- Analytical and methodical approach to problem solving and root cause analysis.
- Calm and decisive when managing critical incidents.
- Ability to prioritise effectively in a fast-paced, customer-driven environment.
- Collaborative team player with experience working across global teams.
- Proactive, self-motivated and accountable for delivering outcomes.
- Strong attention to detail and commitment to documentation standards.
- Strong customer-facing and stakeholder management skills.
- Excellent verbal and written communication skills.
- Strong work ethic with a great attitude aptitude

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. We are committed to creating an inclusive environment where everyone can thrive.

📌 Senior Network Engineer (India)
🏢 Creative ITC
📍 India