About the Company: We, Epothane Civelec Engineers Pvt. Ltd., are one of the leading manufacturers of Epoxy Cast Components for Transformers and Control Panels used in Medium Voltage Applications.As a rapidly growing organization, we are looking for dynamic, result-oriented professionals who can contribute to and accelerate our growth journey.

Position: Sales Coordinator

Gender: Male/Female

Experience: Minimum 3–8 years (preferably in Epoxy Components, Electrical, Transformer, Control Panel, Switchgear, or Power Sector Industries)

Job Title: Sales Coordinator

Department:Sales & Marketing

Location : Epothane Civelec Engineers Pvt. Ltd., Ghaziabad, Uttar Pradesh

Reporting To: Executive Director / Sales Manager

Job Summary: The Sales Coordinator will be responsible for coordinating sales activities, managing customer inquiries, preparing quotations, processing sales orders, ensuring effective communication with customers, and coordinating with internal departments for smooth order execution. The role requires strong communication, coordination, and follow-up skills to ensure customer satisfaction and timely order fulfillment.

Key Responsibilities : Sales & Customer Coordination

Generate enquiries from the existing customer base through regular follow-ups and relationship management.

Receive and review customer enquiries and coordinate for timely responses.

Prepare and submit quotations through the ERP system.

Convert customer enquiries into confirmed sales orders through effective follow-up.





Review commercial and technical terms & conditions of customer orders and obtain necessary approvals from the Executive Director.

Book and process sales orders in the ERP system.

Order Processing & Execution

Send order confirmations to customers after order booking.

Coordinate with Production, Quality, Stores, and other departments for smooth execution of sales orders.

Resolve production, quality, and store-related queries concerning customer orders.

Communicate with customers regarding any clarifications or updates required during the production process.

Follow up on due orders and coordinate dispatch activities as per ERP schedules.

Ensure customers receive dispatch details and shipment updates on time.

Obtain customer acknowledgement for order acceptance and delivery schedules.

Customer Service & Complaint Handling

Receive customer complaints and record them in the ERP system.

Coordinate with the Quality Department for investigation and CAPA (Corrective and Preventive Action).

Communicate complaint resolution status and CAPA details to customers.

Maintain positive customer relationships through prompt communication and support.

Payment Collection & Documentation

Follow up with customers for outstanding payments and collections.





Maintain accurate customer records, files, and correspondence.

Ensure all sales-related documents are properly maintained and updated.

Compliance & Workplace Management

Ensure proper maintenance and updating of sales records in ERP.

Maintain 5S standards and workplace discipline at the assigned workstation.

Follow company policies, procedures, and quality management system requirements.

Required Qualifications

Graduate in Commerce, Business Administration, Marketing, or related field.

1–5 years of experience in Sales Coordination, Customer Service, Order Processing, or Inside Sales.

Experience in ERP-based sales order processing will be preferred.

Required Skills

Strong communication and customer handling skills.

Positive knowledge of MS Excel, MS Office, and ERP systems.

Ability to coordinate effectively with multiple departments.

Strong follow-up and problem-solving skills.

Attention to detail and documentation management.

Ability to work under deadlines and handle multiple tasks simultaneously.

Key Performance Indicators (KPIs)

Enquiry-to-order conversion ratio.

Timely quotation submission.

Sales order processing accuracy.

Customer complaint resolution turnaround time.

On-time dispatch coordination.

Payment collection efficiency.

Customer satisfaction and retention.

ERP data accuracy and compliance.

Interested candidates may send their updated resume and expected CTC at [email protected] us and become a part of our growth journey!

📌 Sales Coordinator (Ghaziabad)
🏢 Epothane Civelec Engineers
📍 Ghaziabad