DESCRIPTION:

We are looking for an experienced Investor Claims Processing Specialist to manage end-to-end mortgage investor claim activities, including FHA/CWCOT, VA, GSE, LMPC/Modification, and Supplemental Claims. The role involves reviewing loan and foreclosure documentation, preparing and submitting accurate claims, validating claim calculations, responding to investor requests, resolving discrepancies, and supporting appeals/reconsiderations.

The ideal candidate should have strong knowledge of mortgage servicing, investor guidelines, foreclosure processes, claim calculations, and post-foreclosure requirements, with excellent attention to detail and the ability to meet stringent quality and productivity targets.

RESPONSIBILITIES:

- Process and review investor claims in accordance with applicable FHA, VA, Fannie Mae, Freddie Mac, and other investor guidelines.
- Perform end-to-end processing of:
- - FHA / CWCOT Claims
- VA Claims and Appeals
- GSE Claims Processing
- LMPC / Modification Claims
- Supplemental Claims

- Review loan-level documentation, servicing history, foreclosure records, property information, expenses, and payment history to determine claim eligibility.
- Calculate claim amounts, allowable expenses, debits/credits, interest, advances, and other applicable components.
- Validate claim data against servicing systems and supporting documentation before submission.
- Prepare and submit claims within prescribed investor and regulatory timelines.
- Research and resolve claim denials, adjustments, exceptions, and discrepancies.
- Handle claim appeals, reconsiderations, and supplemental submissions, including preparation of supporting documentation.
- Review investor feedback and ensure required corrections are completed accurately and within SLA.
- Identify unsupported, duplicate, or potentially non-recoverable expenses and take appropriate corrective action.
- Coordinate with internal teams such as Foreclosure, Bankruptcy,



Property Preservation, Loss Mitigation, Accounting, and Servicing Operations to obtain missing information and resolve claim issues.
- Maintain accurate claim records, supporting documentation, and audit trails.
- Monitor claim aging, pending items, denials, recoveries, and outstanding investor requirements.
- Ensure compliance with investor guidelines, internal policies, quality standards, and applicable regulatory requirements.
- Participate in quality-control reviews and assist with root-cause analysis for claim defects.
- Support process improvement initiatives to improve claim accuracy, recovery, turnaround time, and overall operational efficiency.

QUALIFICATIONS:

Required Education and Experience:

· 2–5+ years of experience in mortgage servicing, investor claims, foreclosure, loss mitigation, or related mortgage operations.

· Hands-on experience with one or more of the following:

o FHA / HUD Claims o CWCOT o VA Claims o Fannie Mae / Freddie Mac Claims o Modification / LMPC Claims o Supplemental Claims o Claim Appeals / Reconsiderations

· Solid understanding of the US mortgage servicing lifecycle and foreclosure process.

· Knowledge of investor claim requirements, allowable/non-allowable expenses, documentation requirements, and claim timelines.

· Strong analytical and numerical skills with the ability to validate claim calculations.

· Excellent attention to detail and documentation skills.

· Ability to research investor guidelines and interpret requirements accurately.

· Good written and verbal communication skills.

· Ability to work independently while meeting productivity, quality, and turnaround-time targets.

· Proficiency in MS Excel and other standard office applications.

OTHER DUTIES: Please note, this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

📌 Investor Claims (Chennai)
🏢 Consolidated Analytics
📍 Chennai