JOB DESCRIPTION

Job Title

Team Leader

Date

25.02.2026

Function

University Admissions Support

JD Written by

Manager Admissions

Reporting To

Associate Manager/ Manager

JD Approved by

Business Head/ Senior Director

Brand

Work Location

Hyderabad

About GUS Education India (GEI)

- GUS Education India (GEI) is a service wing of Global University Systems (GUS) based in Europe. In India, we are a full-service digital marketing agency that delivers scalable online marketing services to Global University Systems’ and its associated brands.
- As a frontrunner in building digital eminence for a fleet of academic brands, GUS Education India is a rapidly growing organization that believes in achieving success through innovation.

Nature of The Job

- To lead, manage, and develop the Admissions & Assessment function within the Hub, ensuring operational excellence in application processing and suitability assessments, while driving team performance, continuous improvement, and full regulatory alignment across GGGS brand.

Job Purpose

- The purpose of the job is to support the Manager in overseeing team operations and ensuring effective performance of frontline staff. Key responsibilities include assigning and monitoring tasks, conducting performance evaluations, providing feedback and training, and participating in decision-making regarding staffing and workflows.
- Timely and accurate processing of learner applications in line with agreed SLAs.
- High-quality, compliant admissions decisions supported by robust document verification and assessment standards.
- Consistent and fair suitability assessments across all GGGS brands within the Hub
- Accurate system documentation and full adherence to admissions policies and regulatory requirements.
- The role also involves ensuring compliance with relevant regulations and standards, enhancing professional skills, and contributing to the organization's success by promoting collaboration, communicating effectively with the Manager, and continually striving for team improvement and optimal performance.

Organizational Structure

Key Accountability

Actions

TEAM MANAGEMENT

- Assigning and monitoring specific tasks as directed by the Manager
- Holding regular planning and reporting meetings.
- Auditing and evaluating the performance of frontline staff.
- Providing feedback to employees.
- Conducting induction, training, serving as the initial step in the grievance procedure.
- Tracking process metrics including productivity, quality, and turnaround time.
- Contributing to statistical reports prepared by the Manager.
- Coordinating the Admission Officers' work to ensure consistent performance.
- DECISION ADVISORY

- Appointing new team members (with the Manager having final decision-making authority or veto power).
- Assist the Manager in making critical decisions by providing recommendations on
- Assigning specific tasks




- Conducting appraisals (with the Manager having final rating authority and potentially interviewing outliers to ensure consistency and reliability).
- Initiating transfers (with the Manager making transfer decisions).
- Enhancing workflows.

REGULATION & COMPLAINCE

- Ensures adherence to relevant regulations and accreditation standards: by keeping abreast of institutional policies, admission criteria, and industry-leading practices.

ORGANISATION SUCCESS & SUPPORT

- Contributes to the organization's success by:
- Work efficiently to complete assignments.
- Providing recommendations to the FLM on task prioritization and optimal actions.
- Promptly informing the FLM about successes and any obstacles hindering task completion.
- Timely communication with the FLM regarding results, challenges, or preferences concerning task execution.
- Showing readiness for task reassignment or transfer and accepting new assignments.
- Assisting team members and fostering collaboration.
- Actively learning new skills and striving to improve team performance.

Desired Profile

MINIMUM QUALIFICATION

Bachelor’s degree in any discipline or equivalent

ESSENTIAL

SKILLS

• Excellent written and spoken communication skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Ability to balance hands-on execution with team leadership responsibilities.
• Proficient in Microsoft Office, Teams, CRM/LMS, and admissions platforms.
• Strong interpersonal and cross-functional communication skills.
• Self-motivated, adaptable, and committed to continuous improvement.

SUPERVISORY/MANAGERIAL SKILLS

• Admissions Operations

•Lead and manage the end-to-end admissions process within the Hub, ensuring accuracy, timeliness, and regulatory compliance across all applications.
• Allocate workload across the team and monitor SLA adherence to maintain consistent processing standards.
• Oversee application review and document verification processes, ensuring robust compliance checks and data integrity within admissions systems (CRM/LMS).
• Approve conditional and confirmed enrolment offers in line with established admissions criteria and regulatory requirements.
• Act as the primary escalation point for complex or high-risk learner cases, ensuring appropriate resolution and stakeholder alignment.
• Conduct regular quality reviews to ensure consistency, accuracy, and full adherence to admissions policies and internal guidelines. • Lead and standardize structured suitability assessments within the Hub, ensuring fairness, consistency, and regulatory alignment.




• Conduct and oversee suitability interviews to evaluate student motivation, program fit, academic readiness, and language proficiency.
• Review and approve assessment outcomes completed by team members, ensuring quality and defensible decision-making.
• Ensure accurate documentation of assessment results within admissions systems, maintaining audit readiness.
• Manage assessment workflows and scheduling to ensure timely completion in line with agreed SLAs.

RELEVANT EXPERIENCE

• 6.5 -9 years’ experience in EdTech admissions, learner onboarding, or academic operations.
• Experience conducting structured assessments or eligibility evaluations required.
• Prior experience mentoring or leading a small team desirable.
• Strong understanding of digital admissions workflows and regulatory frameworks.

PERSONAL CHARACTERISTICS & BEHAVIOURS

- Enthusiasm for education and commitment to assisting prospective students in reaching their educational and career aspirations.
- Strong leadership skills and willingness to take responsibility for the team's actions.
- Leading by example and embodying the organization's core values to foster a positive company culture.
- Self-motivation to drive personal and team success.
- Strong critical thinking skills to effective problem-solving and make informed decisions.
- Adaptability to navigate changing circumstances and embrace new challenges.
- Ability to identify and address potential challenges in the admissions process proactively to prevent delays

WORKPLACE ENVIRONMENT

- Work is primarily conducted in an office environment, involving significant computer usage. Some evenings, weekends, and shift work may be part of the schedule.

Note: This job description is a general outline of the responsibilities and qualifications typically associated with the role of a Team Leader. Specific duties and requirements may vary depending on the educational institution and its unique needs.

Benefits

- At GUS Education India, GEI we truly believe that diverse culture, backgrounds, and experiences drive innovation.
- This role is a full time position with a competitive salary and benefits package.
- The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation.
- To make the daily commute easier, safer, and less stressful, the company provides cab facilities to its employees to and from the workplace within 30 kilometers radius.
- The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which include 10 days of medical leave, 6 days of casual leave, 18 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totaling to 45 days’ time off in a year.

📌 Team Lead - GGG Admissions Assessment Hub (India)
🏢 GEI
📍 India