Key Responsibilities

- Manage and process orders on Amazon, B&Q;, and eBay.
- Ensure orders are accurately processed, packed, labeled, and dispatched within timelines.
- Prepare in-house cut sheets, courier labels, collection labels, and inventory labels.
- Prepare courier manifests and update tracking details through CSV uploads and manual entry.
- Maintain courier and Royal Mail sheets for relevant samples/orders.
- Send customer updates regarding delivery status, including delivered, porch delivery, neighbor delivery, carded, and handover cases.
- Coordinate with suppliers regarding label and rug print-window queries and ensure timely product delivery.
- Manage product availability across websites and remove SM, MD, and LR items when required.
- Handle returned orders and assign Vendor Hold (VH) where required.
- Maintain and regularly update VH and inventory-related records.
- Coordinate with internal teams, couriers, suppliers, and customers to resolve order and delivery issues.

Requirements





- Experience in e-commerce order processing, fulfillment, dispatch, or logistics.
- Hands-on experience with platforms such as Amazon, eBay, or similar e-commerce marketplaces; B&Q; experience will be an advantage.
- Good knowledge of CSV files, data entry, and order/tracking updates.
- Familiarity with courier coordination, manifests, and label generation.
- Strong attention to detail and organizational skills.
- Valuable written and verbal communication skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Basic understanding of inventory and returns management.

Key Skills

E-commerce Operations | Order Processing | Dispatch Management | Courier Coordination | Inventory Management | CSV Data Management | Label Generation | Customer Communication | Returns Management

📌 ECommerce Operations Executive (Lucknow)
🏢 e-ProfitBooster UK
📍 Lucknow