Job Title

B2C Sales Manager – US Process

SS Tech Services is looking for an experienced B2C Sales Manager – US Process to lead and manage our international sales team at our Noida office.

The ideal candidate should have a robust background in International B2C Sales / US Process, with proven experience in team management, revenue generation, target achievement, sales strategy, objection handling, negotiation, and deal closure.

The role involves managing a team of 25+ sales professionals, driving revenue growth, improving conversion rates, and ensuring consistent achievement of monthly and quarterly sales targets.

Key Responsibilities

- Lead, manage, and motivate a team of 25+ B2C sales professionals
- Drive US B2C sales and achieve monthly and quarterly revenue targets
- Monitor key sales metrics including conversion rate, productivity, revenue, average sales value, and target achievement
- Develop and execute strategies to improve sales performance and conversions
- Conduct regular call reviews, sales meetings, coaching sessions, and performance reviews
- Train and coach team members on sales pitching, objection handling, negotiation, upselling, cross-selling, and deal closure
- Identify performance gaps and implement appropriate improvement plans
- Support the team with escalations and high-value deal closures
- Prepare and analyze sales reports, forecasts, and performance metrics
- Ensure high-quality customer interactions and adherence to process standards
- Coordinate with internal teams to achieve overall business objectives





Must-Have Qualifications
- 5+ years of experience in International B2C Sales
- Minimum 2–3 years of experience in Sales Team Management
- Proven experience managing a team of 20–25+ sales professionals
- Strong experience in US Process / International BPO / Voice Sales
- Proven track record of achieving sales and revenue targets
- Excellent verbal and written English communication skills
- Strong negotiation, objection-handling, upselling, and closing skills
- Strong understanding of sales KPIs, conversion rates, productivity, and revenue metrics
- Experience in sales coaching, performance management, and team development
- Must be comfortable working in a US Shift
- Must be willing to work from office in Noida

Preferred Qualifications
- Prior experience selling to US customers
- Experience in Outbound B2C Sales
- Experience in upselling, cross-selling, and retention sales
- Prior experience in an International BPO / US Voice Process
- Experience with CRM and sales reporting tools
- Exposure to sales forecasting and target planning
- Experience managing a high-volume, target-driven sales environment
- Graduate/Postgraduate qualification preferred

Compensation & Benefits
- Attractive salary+performance-based incentives
- Meal facility
- Career growth and leadership opportunities

Job Details Location: Iconic Corenthum, Sector 62, Noida

Workplace Type: On-site

Shift: US Shift

Employment Type: Full-time

- Industry: BPO / International B2C Sales

📌 C Sales Manager-US Process (Noida)
🏢 SS Tech Services
📍 Noida