Skills : Strong technical troubleshooting ability, customer service, excellent communication
Experience : 2-5 years of experience at a SaaS company
Office location : Gurgaon, at Patina tower, near Sikanderpur metro station, DLF Phase 1
Company website :

Sumtracker is inventory management and replenishment software for Shopify and Amazon merchants, powering 2,000+ e-commerce brands across 50+ countries. We're a small, fast-growing team based in Gurugram, working in-office, and looking for people who want real ownership over their work.

We are looking for a Customer Support Engineer who sits at the intersection of technical troubleshooting and customer service - someone who can dig into logs, APIs and integrations to actually solve a customer's problem, not just log a ticket.

This is a role for someone who enjoys the puzzle of figuring out why something broke - whether it's a Shopify sync failure, a webhook that didn't fire, or a rate-limit issue with a marketplace integration - and can explain the fix to a customer in plain, non-jargon language.

Diagnose technical issues customers report - bugs, integration failures, configuration problems, API errors. Understand Sumtracker's architecture well enough to debug beyond surface-level - reading logs, making light SQL/API calls,



and understanding how integrations like Shopify, Amazon and other marketplaces sync, fail, and recover
Write and update help center articles and FAQs based on recurring issues; Occasionally get involved in onboarding or implementation for technically complex accounts

Proven Experience : 2-5 years of experience in a technical support, support engineering, or similar customer-facing technical role, ideally at a SaaS company
Technical Aptitude : Comfortable reading logs, working with APIs, and picking up enough of a product's architecture to debug real issues - prior hands-on exposure to SQL, APIs, or webhooks is a strong plus
Excellent Communication : Exceptional oral and written communication skills, with the ability to explain technical concepts in plain language
A genuine passion for helping customers succeed and a strong commitment to providing outstanding service
Competitive compensation : Attractive salary with annual increments
Growth opportunities : Take on a pivotal role with full ownership, accelerating your career
Solve real problems using AI and up-to-date tools

Work Policy
We are an in-office company with a 5-day work week

Work from our office at WeWork Platina Tower

📌 SQL Server Engineer/ Support Engineer (Gurugram)
🏢 Sumtracker
📍 Gurugram