Job Description

About the Role

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We are seeking a highly organized, customer-centric, and strategic Pavilion Manager to lead the operations, governance, and end-to-end client engagement experience for the HCLTech Chennai Pavilion. This role will be responsible for delivering world-class executive briefing experiences, ensuring operational excellence, driving stakeholder alignment, and showcasing HCLTech's capabilities through immersive, outcome-oriented client journeys.

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The ideal candidate will combine strong program management, client engagement, storytelling, operations, and cross-functional stakeholder management skills to create memorable client experiences that support business growth and strategic relationships.

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Key Responsibilities

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Pavilion Operations & Governance

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- Own the day-to-day operations of the Chennai Pavilion and ensure it remains client-ready at all times.
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- Establish and manage governance frameworks, operating rhythms, SOPs, readiness processes, checklists, and escalation mechanisms.
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- Maintain operational excellence across briefing areas, demo pods, collaboration zones, digital displays, and visitor-facing environments.
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- Ensure compliance with HCLTech security, facilities, branding, visitor management, and client confidentiality standards.
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- Partner with Facilities, Security, IT, AV, and support teams to ensure seamless pavilion operations.
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- Maintain a comprehensive readiness calendar covering demos, content, branding, housekeeping, technology, and visitor logistics.
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Booking, Calendar & Utilization Management

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- Manage pavilion bookings, engagement schedules, and visit pipelines through designated intranet platforms.
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- Coordinate briefing sessions, walkthroughs, demo allocations, and SME participation.
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- Prioritize pavilion utilization across strategic client visits, executive engagements, industry delegations, and leadership interactions.
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- Publish weekly and monthly utilization plans and engagement calendars.
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- Resolve scheduling conflicts and manage resource dependencies efficiently.
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- Drive optimal utilization while maintaining a premium client experience.
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Client Visit Planning & Execution

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- Serve as the single point of contact for all pavilion-led client engagements.
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- Partner with Sales, Account, Delivery, and Industry teams to understand business objectives and visit outcomes.
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- Design curated client journeys aligned to industry priorities, business challenges, and strategic opportunities.
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- Coordinate agendas, walkthrough sequences, demonstrations, executive discussions, and experience flows.
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- Organize pre-visit rehearsals, dry runs, and presenter readiness sessions.
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- Ensure all content, demos, branding elements,



and digital assets are validated before every engagement.
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- Manage the complete visitor experience from arrival through post-visit closure.
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Experience Design & Strategic Storytelling

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- Create engaging, differentiated, and outcome-focused client experiences showcasing HCLTech capabilities and innovation.
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- Align pavilion narratives with client priorities, industry trends, and strategic account objectives.
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- Maintain consistency of messaging across presentations, demos, executive discussions, and SME interactions.
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- Collaborate with Marketing, Experience Design, business units, and capability teams to continuously refresh storytelling and engagement formats.
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- Introduce innovative experience models, digital storytelling approaches, interactive showcases, and executive briefing modules.
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Stakeholder Management & Orchestration

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- Coordinate with diverse stakeholders to ensure flawless execution of client engagements, including:
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- Sales Teams
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- Account Teams
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- Delivery Leadership
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- Industry Leaders
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- Practice & Capability Teams
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- SMEs and Demo Owners
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- Marketing & XDMT Teams
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- Facilities, Security, IT & AV Teams
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- External Vendors and Service Partners
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- Drive accountability, timelines, ownership, and alignment across all stakeholders.
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- Manage escalations and last-minute changes with agility and professionalism.
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Demo, Content & Digital Asset Management

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- Maintain a centralized inventory of demos, use cases, presentations, videos, digital assets, and interactive experiences.
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- Ensure all demo environments and technology showcases remain current, functional, and relevant.
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- Lead content refresh cycles in collaboration with marketing and business stakeholders.
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- Maintain version control for all visitor-facing content and presentation materials.
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- Ensure alignment with HCLTech branding, positioning, and strategic messaging.
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Technology & Infrastructure Management

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- Oversee pavilion technology infrastructure including AV systems, collaboration tools, interactive displays, demo stations, and presentation equipment.
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- Coordinate preventive maintenance, technical testing, and issue resolution with IT and AV teams.
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- Ensure technology readiness and business continuity plans are in place for all critical engagements.
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- Support upgrades, enhancements,



and introduction of new experience technologies.
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Reporting & Analytics

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- Develop and maintain dashboards to measure pavilion performance and impact.
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- Track metrics including:
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- Client Visits
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- Pavilion Utilization
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- Visitor Volume
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- Strategic Account Participation
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- Industry Representation
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- Demo Usage
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- SME Engagement
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- Client Feedback & CSAT
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- Repeat Usage Metrics
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- Publish weekly, monthly, and quarterly executive reports.
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- Generate actionable insights to improve adoption, engagement quality, and business outcomes.
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Vendor, Budget & Service Management

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- Support budget planning, vendor governance, and expense tracking.
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- Manage external partners supporting branding, maintenance, fabrication, content updates, and AV services.
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- Monitor service quality, adherence to SLAs, and overall vendor performance.
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- Drive cost-effective operations while maintaining premium experience standards.
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Continuous Improvement & Innovation

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- Continuously enhance pavilion experiences through innovation, benchmarking, and stakeholder feedback.
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- Identify emerging trends in Executive Briefing Centers, Innovation Hubs, and Customer Experience Centers.
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- Recommend new demo themes, engagement models, storytelling approaches, and digital experiences.
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- Lead periodic refreshes of pavilion content, layouts, operational processes, and visitor journeys.
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Preferred Qualifications

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- Bachelor's degree in Business, Marketing, Communications, Hospitality, Operations, Technology, or related field.
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- 8+ years of experience in Executive Briefing Centers, Customer Experience Centers, Client Engagement, Program Management, Operations Management, Marketing, or related functions.
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- Strong stakeholder management and executive communication skills.
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- Experience managing senior client visits and executive engagements.
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- Proven ability to coordinate cross-functional teams and complex schedules.
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- Knowledge of event management, customer experience design, briefing center operations, or innovation center environments.
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- Strong analytical, planning, organizational, and problem-solving skills.
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- Proficiency in reporting tools, collaboration platforms, and presentation technologies.
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Success Measures

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- Exceptional client experience and satisfaction scores.
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- Increased pavilion utilization and strategic account engagement.
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- Operational excellence and readiness compliance.
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- Robust stakeholder satisfaction and collaboration.
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- Timely delivery of high-impact executive briefings and client visits.
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- Continuous improvement in pavilion storytelling, content relevance, and business impact.
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📌 Pavilion Manager (Tamil Nadu)
🏢 HCLTech
📍 Tamil Nadu