Job Description
We are looking for a Product Support Engineer to join our team in Bangalore. This role is ideal for someone with 1–2 years of experience who enjoys troubleshooting technical issues, working with cross-functional teams, and taking ownership of problems through to resolution.
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What we’re looking for :
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• 1–2 years of relevant experience
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• Mandatory hands-on experience in Product Support / Technical Support
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• Strong hands-on experience with Linux
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• Experience with Search and log analysis tools such as Splunk, Kibana, or similar tools
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• Hands-on experience with Cloud Observability and monitoring tools such as Grafana, Prometheus, CloudWatch, or similar tools
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• Good understanding of ITIL and production support processes, including incident management, support procedures, escalations, and product release procedures.
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• Flexibility to work in a 24/7 support environment
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• Ability to collaborate effectively with engineering, product, infrastructure, and other teams
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• Strong ownership of technical issues from inception through closure
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• Good problem-solving and analytical thinking skills
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• Strong written and verbal communication skills
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• Ability to troubleshoot, investigate, identify root causes, and drive issues to resolution
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Preferred :
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• Bangalore-based candidates
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• Immediate joiners or candidates with a short notice period
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This is a outstanding opportunity for someone looking to build strong expertise in product support, production environments, troubleshooting, cloud technologies, observability, and technical problem-solving.
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Location : Bangalore
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Experience : 1–2 Years
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Work Environment : 24/7 Support
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Joining: Immediate joiners preferred
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If you’re interested, please share your profile with us at
[email protected] or apply through the job posting. Please note: DMs will not be responded to. Please apply using the link provided in this post or send your profile via email.
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#Hiring #ProductSupport #SupportEngineer #TechnicalSupport #Linux #Cloud #Observability #BangaloreJobs #TechJobs #ImmediateJoiner
📌 Cloud Product Support Engineer | Bangalore (Bengaluru)
🏢 AionNimbius
📍 Bengaluru