Job Description

Client Servicing Specialist

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We are looking for a Client Servicing Specialist with 3+ years of experience in an advertising, branding, digital, marketing, or creative agency environment.

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The ideal candidate will be responsible for managing day-to-day client relationships, understanding briefs, coordinating with internal teams, and ensuring projects are delivered smoothly from brief to final execution. This role requires someone who is proactive, organized, client-focused, and comfortable working in a fast-paced creative environment.

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Key Responsibilities

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- Manage day-to-day communication with clients and build solid, professional relationships.
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- Understand client requirements and translate briefs into clear and actionable internal requirements.
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- Manage and coordinate multiple projects across branding, social media, digital, content, influencer marketing, and video production .
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- Coordinate closely with creative, strategy, design, content, influencer, and production teams to ensure smooth project execution.
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- Manage project timelines, deliverables, approvals, revisions, and client feedback.
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- Ensure projects are delivered on time, within agreed requirements, and to the expected quality standards.
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- Proactively follow up with internal teams and clients to ensure projects remain on track.
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- Prepare project updates, status reports, meeting notes, and client presentations as required.
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- Handle client queries, feedback, and concerns professionally and work with internal teams to provide timely solutions.
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- Develop strong client relationships and understand their ongoing business and communication needs.
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- Identify opportunities for upselling, cross-selling, and account growth .
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- Support current business opportunities, pitches, proposals, and client presentations when required.
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- Coordinate with relevant teams on quotations, budgets, invoicing, and other commercial requirements.
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- Maintain accurate project documentation and ensure all stakeholders are aligned throughout the project lifecycle.
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- Stay updated on trends across digital, social media, content, influencer marketing, branding, and creative communication .
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What We're Looking For

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- 3+ years of experience in Client Servicing, Account Management, or Project Coordination within an advertising, branding, digital, marketing, or creative agency .
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- Strong client-handling and relationship-management skills.
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- Excellent written and verbal communication skills.
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- Strong understanding of creative and digital project workflows .
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- Experience working across social media, branding, content, influencer marketing, digital, or video projects.
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- Strong organizational skills with excellent attention to detail.
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- Ability to manage multiple clients, projects, timelines, and priorities simultaneously.
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- Ability to coordinate effectively with cross-functional teams.
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- Strong follow-up, problem-solving, and project-management skills.
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- Proactive, positive, and solution-oriented approach.
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- Ability to work under pressure and meet tight deadlines.
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- Basic understanding of budgets, quotations, invoicing, and project commercials is an advantage.
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- Experience working on influencer campaigns and briefs will be an added advantage.
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What You'll Bring

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You will be a client-focused, proactive, organized, and commercially aware professional who can confidently manage client relationships, understand briefs, coordinate internal teams, and ensure projects move smoothly from brief to final delivery.

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This role is ideal for someone looking to further develop their career in client servicing, account management, and creative agency operations .

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📌 Client Servicing Specialist (Mumbai)
🏢 OneDigital Entertainment
📍 Mumbai