Job DescriptionJob Title: Client Services Manager
nLocation: Hyderabad (100% Onsite only)
nShift: US Shift
nRole Overview
nThe Client Services Associate / Manager is responsible for managing day-to-day client operations and service delivery for assigned accounts. This role acts as a key liaison between clients and internal teams (Recruitment, Operations, Finance), ensuring SLA adherence, delivery quality, and a positive client experience.
nThe role requires robust coordination skills, attention to detail, and the ability to balance client expectations with organizational priorities.
nKey Responsibilities
nClient & Account Management
n
- n
- Serve as the primary point of contact for assigned client accountsn
- Manage day-to-day client communication, requirements, and updatesn
- Ensure adherence to contractual SLAs and client processesn
- Proactively manage escalations and issue resolutionn

nDelivery & Operations Support
n
- n
- Partner with Recruiting teams to support demand fulfilmentn
- Track open requirements, interviews, offers, and onboardingn




- Ensure accuracy in ATS/VMS systems (tagging, updates, compliance)n
- Coordinate with Operations, onboarding, and workforce experience teams as neededn

nReporting & Compliance
n
- n
- Prepare and share regular client reports and dashboardsn
- Maintain data accuracy for MIS, scorecards, and auditsn
- Ensure compliance with internal policies and client guidelinesn

nCollaboration & Continuous Improvement
n
- n
- Work closely with cross-functional teams to improve service deliveryn
- Identify process gaps and suggest improvementsn
- Contribute to team initiatives, trainings, and knowledge sharingn

nKey Performance Indicators (KPIs)
n
- n
- SLA adherence and delivery timelinesn
- Client satisfaction and feedbackn
- Data accuracy and compliance scoresn
- Fill ratio / delivery metrics (role/client-dependent)n
- Escalation management effectivenessn

nRequired Skills & Qualifications
n

📌 Client Services Manager (Hyderabad)
🏢 BCforward
📍 Hyderabad