• Defining new products, processes and documenting of processes related to the
loan life-cycle
• Improvement in end-to-end login-to-disbursement turnaround time
• Strategically responsible for customer experience - Innovation, Conceptualize
and Implement Digitization of customer service framework, Product development
and management, Recent CRM implementation and integration, Automation of customer
service processes, and redesigning of core system to support mobility
• Taking complete ownership of user experience across all our products
• Driving digital penetration of customers through various initiatives and
projects
• Enhanced the data collection process with some validations to reduce the
overall TAT
• Gain a deep understanding of customer experience, identify and fill product
gaps and generate new ideas that grow market share,



improve customer experience
and drive growth
• Research new technological trends so as to figure out how to incorporate them
into products
• Facilitate team input into various stages of product development and design
• Define and analyze performance metrics & prepare project status and feature
• Conceptualize, implement and lead technological advancement and digital
transformation projects that help development of better and more diverse
products, increment in client satisfaction and engagement, reduction in credit
risk
• Ensure compliance to all Audit / RBI regulations as well as processes,
policies and reports as per company designed systems.

📌 Product Head (Mumbai)
🏢 Tata Capital
📍 Mumbai