Job DescriptionPosition: QA Manager - Delivery Services
nExperience: 8+ years
nLocation: Pune
nShift Time:- 2PM-11PM IST / 3PM-12AM IST
nJob Summary:
nWe are seeking a highly experienced Technical Manager with a robust foundation in IT Services Delivery and support. The ideal candidate has transitioned from a Delivery role, bringing deep operational insight, client-facing expertise, and a track record of managing end-to-end software delivery lifecycles. This role blends strategic leadership with hands-on management of teams across QA and IT services, ensuring high performance, strong governance, and continuous improvement.
nKey Responsibilities:
nLeadership & People Management:
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- Lead and manage cross-functional teams, including QA engineers, Data engineers, support teams, and delivery professionals.n
- Build a high-performance team culture focused on accountability, innovation, and continuous improvement.n
- Mentor and develop team members through coaching, performance reviews, and growth planning.n




- Resolve interpersonal and performance issues to maintain team harmony and effectiveness.n

nTransition from Delivery to People Management:
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- Leverage delivery experience to align team objectives with business goals.n
- Apply delivery insights to optimize team efficiency, resource planning, and execution.n
- Bridge the gap between project execution and operational stability by fostering collaboration across departments.n

nIT Services & Operations Oversight:
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- Manage and monitor IT service delivery performance against SLAs and KPIs.n
- Collaborate with engineering and delivery teams to ensure service quality and defect-free releases.n

nProcess and Performance Optimization:
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- Drive process improvements using metrics and data-driven decision-making.n
- Ensure compliance with ITIL/ISO/SOC standards in service operations.n
- Establish strong governance frameworks for delivery, testing, and support processes.n

nRequir

📌 Quality Assurance Manager (Pune)
🏢 Stratacent
📍 Pune