Job Description
Key Responsibilities
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Define and maintain CMDB governance standards, data ownership models, CI classes, relationship rules, and lifecycle processes.n
Implement and manage ServiceNow CMDB, Discovery, and Service Mapping capabilities.n
Drive CMDB data quality improvements through reconciliation, normalization, mandatory attributes, and health dashboards.n
Work with application, infrastructure, network, cloud, and service owners to validate services and CI relationships.n
Support ITSM processes by ensuring CMDB data supports incident impact analysis, change risk assessment, and problem management.n
Prepare compliance, audit, and governance reports related to configuration data accuracy and completeness.n
Identify gaps in data sources,



discovery coverage, service maps, and integration quality.n
Document CMDB processes, standards, roles, responsibilities, and operational procedures.n

nRequired Technical Skills
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ServiceNow CMDBn
Discoveryn
Service Mappingn
ITIL configuration managementn
Data qualityn
Asset managementn
Governancen
Compliance reportingn

nTools / Platforms Exposure
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ServiceNow CMDBn
ServiceNow Discoveryn
Service Mappingn
IntegrationHub or equivalentn
Reporting dashboardsn
Asset management toolsn

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📌 Cmdb Expert Tamil Nadu
🏢 Tata Consultancy Services
📍 Tamil Nadu