About The Company

Founders today are building global companies from day one — but the systems that manage their money were built for a different era. Aspire exists to change that

We’re building the financial operating system for global founders, bringing banking, software, and automation into a single platform so businesses can move faster across borders and stay focused on building.

Aspire is built by people who think from first principles, care deeply about solving hard problems, and take real ownership of their work. Our team brings global experience from leading fintech and technology companies, and many of us are former founders and operators who understand what it takes to build thoughtfully, make trade-offs, and deliver at scale in a global environment.

Backed by leading global investors including Y Combinator, Peak XV, and Lightspeed, Aspire has been trusted by more than 50,000 startups and growing businesses worldwide to manage their finances since 2018. Together with partners like J.P. Morgan, Visa, and Wise, we’re building for the next generation of global companies.





About The Role

We're hiring a Dispute Ops Sr Specialist I to own the end-to-end lifecycle of customer disputes and chargebacks — from initial claim assessment through filing with the card network and tracking to resolution. You'll work closely with Fraud Investigations, Engineering, and our card processor to make sure eligible disputes are filed correctly and on time, and that ineligible claims are identified and closed out with a explicit rationale.

Review customer dispute claims against card network rules (Visa Core Rules & VPSR, and equivalent Mastercard/other scheme rules where applicable) to determine eligibility and the correct dispute reason code/condition
Distinguish genuine unauthorized-transaction fraud from consumer disputes (non-receipt, not-as-described, billing errors, duplicate charges) and from non-disputable scenarios (e.g., authorized payments to scammers), routing each

📌 Dispute Ops Senior Specialist I (Gurugram)
🏢 Aspire
📍 Gurugram