Position Overview

(NOTE: Only Immediate Joiners to 15 Days Notice Period Candidates will be prioritize)

Job Title: Cisco UCCE L2 Engineer – Contact Center & Collaboration
Experience Range: 4–7 Years
Employment Type: Full time
Domain: Cisco Collaboration / Enterprise Contact Center
Location: Mumbai

Job Summary

We are seeking a skilled and proactive Cisco UCCE L2 Engineer with hands-on expertise in Cisco Unified Contact Center Enterprise (UCCE) and broader enterprise collaboration ecosystems.

In this role, you will be responsible for the day-to-day operations, maintenance, incident management, and complex troubleshooting of mission-critical voice, contact center, and video platforms. Acting as a crucial escalation point for L1 teams, you will ensure high availability and optimal performance of our customer-facing communication infrastructure while collaborating closely with L3 engineering and vendor support teams.

Key Responsibilities

UCCE & Contact Center Operations (L2 Support)
Deploy, configure, and maintain core Cisco UCCE components including ICM, CVP, CUIC,



Finesse, CCMP, VVB, and CUSP.
Perform advanced L2 troubleshooting for contact center infrastructure, complex call routing logic, and routing script execution errors.
Manage and troubleshoot Cisco Customer Voice Portal (CVP) call flows and integrated Interactive Voice Response (IVR) applications.
Conduct regular system health checks, performance monitoring, and proactive maintenance of contact center platforms.
Assist in platform upgrades, software patching, and system migrations under the direction of senior engineering teams.
Partner with L3 engineering and OEM (Cisco TAC) to drive root cause analysis (RCA) for critical incidents.
Unified Communications (UC) Support
Administer and troubleshoot enterprise Cisco Unified Communications ecosystems, including CUCM, IM & Presence (IMP), Cisco Unity Connection (CUC), and Cisco Emergency Responder (CER).
Troubleshoot call setup, teardown, and media path issue

📌 Cisco UCCEEngineer – Contact Center (Mumbai)
🏢 Neev
📍 Mumbai