Job Description – Director, AI Delivery

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About Firstsource:
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Job Summary
We are seeking a commercially astute and technically visionary Director to own and scale Firstsource's AI & Cloud product portfolio across multiple product lines. You will set product strategy, engineering standards,



and investment priorities across the portfolio, while mentoring a team of Associate Directors and engineering leaders. With 18+ years of experience, you bring deep Python and Generative AI expertise, enterprise cloud architecture mastery, and the executive presence to shape AI product strategy at the CXO level.
Key Responsibilities
Portfolio Strategy & Architecture
Define multi-year product strategy and investment roadmap across the AI product portfolio.
Set enterprise architecture standards and reference patterns embedding Generative AI and agentic workflows across all product lines.
Approve major architecture decisions and technology bets across product engineering teams.
Represent product strategy to executive leadership and, where relevant, the board.
Engineering Leadership & Delivery
Lead a portfolio of product engineering teams (20–40 engineers) across geographies via Associate Directors and Senior Managers.
Own

📌 AI Delivery (Mumbai)
🏢 Firstsource
📍 Mumbai